A4 Infographic

90% TIME 50% But when you focus on eradicating waste big things happen improvement in Value Added does not yield much in overall improvement of all work done in office is waste Learning to see the waste is the first step in eradicating it When waste is eliminated, new time appears and capacity increases 10% 90% Value Non-Value VA NVA overall VA NVA overall Added Added improvement improvement What waste looks like Process Waste Information Waste People Waste Shadow Systems Incomplete Work Defects Missing data Unkown data Turnover Why is eradicating waste important? Because up to 90% of all office process steps are waste. That's because waste Reviews Relearning Unclear roles Handoffs Useless information Data dead ends Approvals Searching Signatures Inspections Incompatible Systems Communication Barriers Unavailable data Lack of training Emotional waste masquerades as productive work. Unnecessary Complexity Variable flow in a process Re-entering data Metrics/measures Unnecessary data Mishandled conflict Underutilized talent Ineffective meetings Lack of useful feedback Lack of project management Unclear norms & boundaries Bottlenecks Lack of usefulness On the right is a list of wastes as they appear in the office. This is not an exhaustive list. Multitasking Workarounds Physical Environment Waste Data discrepancies Converting formats Redundant data inputs Redundant data inputs Extra Features You may be able to add some wastes to this list. Task Switching Rigid hierarchy Waiting/Delays Interruptions Unsafe conditions Uncdlear or incorrect data Transportation Manually checking electronic data LEAN OFFICE INNOVATION © 2013 by Straus Forest LLC Download this infograhic at www.LeanOffcelnnovation.com www.LeanOffcelnnovation.com/tools