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9 Rules for Managing Conflict at Work

RULES FOR 9. MANAGING CONFLICT at WORK Conflict is a fact of life, even in the workplace. Check out these rules to help you keep a level head and get the best outcome when work becomes a battleground. 1. Recognize That Conflict Will Happen A 2008 international study by CPP, Inc. showed that: Personality clashes and warring egos 49% 85% In the U.S., 36% Stress of employees have to deal with conflict to some degree Нeavy workloads 33% "always" or "frequently" In the U.S., employees 2.8 HOURS PER WEEK 区区 区 dealing with conflict, which equals 385 MILLION working days each year spend Know that conflict is inevitable, and that's a good thing! Conflict means that your coworkers are engaged in their tasks and care about their work. The trick is to make conflict work in your favor. If anticipated and handled correctly, conflict can have positive results: NEW IDEAS + PROGRESS l + A MORE PRODUCTIVE WORKPLACE . It's essential to deal with conflict before it 2. Don't VWait For the Explosion escalates and affects productivity and happiness in the workplace. Persistent problems rarely just "blow over" without any intervention. Be proactive! of workers believe that managers should identify and address problems before things go wrong 54% 89% of employees have experienced a conflict that escalated One in six If you sense a conflict brewing, address it right away. Don't wait to clean up after the explosion! employees report that a recent conflict remains unresolved, lasting longer than expected and/or becoming more intense You and your company only have a finite amount of time and energy. 3. Know Your Issue Take time to evaluate whether or not this particular issue is worth the conflict, or if you can just let it go. Make sure to seek conflict resolution if: It affects the quality of your work, such as 1. a coworker who doesn't follow through. Nearly 10% of employees say that they have seen conflict lead to project failure It affects your ability to work, such as a 2. hostile work environment. 25% of employees have seen conflict lead to sickness or absence At the beginning of your conversation, ensure that everyone understands what the problem is, and agrees that it is the issue at hand. 4. Foster Flexibility and Compromise Conflict is best resolved (and you'll come out looking the best) if both parties are willing to compromise and find a win-win situation. Enter into the conversation knowing what your stance is, and what you are willing to be flexible on. A willingness to negotiate signals that you are interested in a solution, not in being right. Consider other options and viewpoints while still being assertive in what you need from the outcome. 5. Keep it Professional, Not Personal In the workplace, it is especially important to keep conflict professional and courteous. Use polite, business-like language and an objective viewpoint. 27% of employees have experienced conflict that involved personal insult or attack. Avoid aggressive Making a conflict personal greatly decreases phrasing or blaming. the chances that it will be resolved peaceably, AND REFLECTS POORLY ON YOU. iii One of the best ways to keep a calm head and an open mind during conflict 6. Use Your Ears is to utilize active listening. Let the other person clarify their viewpoint without interruption, and expect the same courtesy to be extended to you. Restate the other person's viewpoint in your own words. This: CHECKS TO MAKE SURE YOU CREATES A FEELING OF BOTH ARE ON THE SAME PAGE RESPECT AND COOPERATION CALMS EMOTIONS TO A MORE PRODUCTIVE STATE of employees have The better you communicate, the more likely a positive result is. 76% seen conflict lead to something positive 7. Turn Down The Heat 8. If All Else Fails, Mediation If a conflict becomes too charged or emotional, If you end up locked in a conflict that you simply can't resolve on your own, a mediator can help move the discussion in a productive direction. it's useful to try de-escalation techniques. Stick with "I" statements A mediator serves as an objective third party that you trust to help come up Кeep a with a solution. low tone Could be another coworker, a manager, or an HR employee. TAKE A BREATHER and leave the room Provides a space where both parties feel like they Use OPEN AND POSITIVE body language, and affirm that you hear what the other person is saying are being listened to and facilitates a balanced conversation. Stay specific and factual - no sweeping generalizations 9. The Best Solution: Prevention R Establish clear expectations for conduct, the chain of authority, and job descriptions. Have a set process for negotiating conflict and what to do if it arises. Train employees in conflict management of employees who received conflict and expect them to use the skills. 95% management training said that it helped them in some way INTERESTED IN HOW TO MAKE THE WORKPLACE A MORE PRODUCTIVE, POSITIVE PLACE? CONSIDER A MASTER'S DEGREE OR GRADUATE CERTIFICATE IN CONFLICT RESOLUTION AND RECONCILIATION FROM ABILENE CHRISTIAN UNIVERSITY! Sources http://www.mainlinehealth.org/oth/Page.asp?PagelD=0THO01381 http://positivesharing.com/2006/07/5-essential-steps-to-resolve-a-conflict-at-work/ http://img.en25.com/Web/CPP/Conflict_report.pdf ABILENE CHRISTIAN UNIVERSITY http://www.allbusiness.com/workplace-conflict-tips/16689350-1.html http://www.mindtools.com/pages/article/newLDR_81.htm http://www.medicinenet.com/script/main/art.asp?articlekey=60206 http://conflictres.acu.edu/ CAUSES CAN BE

9 Rules for Managing Conflict at Work

shared by mrchibolin on Jul 23
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A visualization of some important steps every workplace leader can take to keep workplace conflict at bay. It addresses effective methods for handling disagreements, best communication practices in ad...

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