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8 Essential Live Chat Software Features to Improve Your Customer Service

. 8 Essential Live Chat Software Features to Improve Your Customer Service User friendliness is one of the most Live.Chạt Accessibility important goals for website owners today. Many businesses and government services design their websites so that people with disabilities can easily navigate and understand their content. With an ability to select Google font for the chat window, you can customize your chat to look like part of your website. You can choose Google font in your chat window settings and it will be applied too all texts on the chat window, pre-chat survey and offline form. Google Fonts Support SVG Images Šupport With rapid development of technology, it is important to support latest tendencies and demands to modern websites. To preserve high quality of the live chat icons displayed on a websites, we added an ability to use SVG live chat icons from the gallery, upload custom SVG images and chat window logo. To streamline customer service we added Ability to Previéw Links and Media Fíles an ability to preview media files directly in the chat window and agent app without downloading them. Additionally, a preview for links is available. These features facilitate chatting workflow and help to save time on downloading files and opening links. All necessary information is available directly in the chat window. New message alerts notify a customer who is chatting with you that there are messages waiting. The alerts appear if the chat window is minimized. Website visitors often do this when they need to navigate the website and check more pages. In this case they minimize the chat window and may miss new messages from an agent. New Message Alerts Passing Variables to the Ägent App Isn't is convenient to take a peek into your customer's shopping cart? With help of Passing Information Code, you can define variables which will be passed from your website scripting to the agent app. Çolor Themes for Browser Agent App Browser app supports three color schemes - three for the light mode and two for the dark mode. It is possible to select any of the themes and work in your convenient www environment. To facilitate customer service workflow, we added an option to close all inactive chats automatically in the agent app. If a visitor left the conversation the- automatically in defined amount of minutes. This feature is very useful for the live chat agents who have a big number of chats and forget to close inactive chat rooms. Automated Closing of Inactive Chats room Learn more at www.duvim.com

8 Essential Live Chat Software Features to Improve Your Customer Service

shared by duvim on Aug 23
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For more than 15 years businesses have been using live chat software to assist their customers. During this period the significance of phone and email customer service has noticeably decreased. The ti...

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