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6 Ways To Make Customers Fall In Love With Your Brand

6 WAYS TO MAKE CUSTOMERS löve Fall in WITH YOUR BRAND AWESOME CUSTOMER SERVICE Go the extra mile. 73% 70% 55% 89% of consumers love of buying experiences of consumers would are based on how the customer feels they are being treated. of consumers have stopped doing business with a pay more for a better customer experience. a brand cause of friendly customer service. company after experiencing poor customer service. MARK CUBAN SAYS... Treat your customers like they own you. Because they do. 2 FIX UP - LOOK SHARP Always look your best. #1 46% of people say a website's design is the number one criterion discerning the credibility of a company. Aditii HOME I SALE I HANOBAGSI WALLETSI ACCESSOR Levis A stronger coporate brand image will boost your stock price by an average 5-7%. BRANDED More than 90% of buying decisions are influenced by visual factors. FEATURED PRODUCTS BRANDED SHOE $300 NYN Colour increases brand recognition by 80%. 3 CREATE BRILLIANT CONTENT Interesting content is a top 3 reason people follow brands on social media. ソソソソソー シン ツツツ ツン ツッツ ツ B2B companies with blogs generate 67% more leads per month on average than non-blogging firms. 67% of Twitter users are more likely to buy from brands they y Follow 60% of consumers feel more positive about a company after reading custom content on their website. 70% of consumers prefer getting to know a company via articles rather than ads. STIR UP EMOTIONS Create a 'Cool Factor'. 75% of buying experiences are based on emotion. People don't buy for logical reasons. They buy for emotional reasons. - Zig Ziglar 5 UNDER PROMISE & OVER DELIVER Sweep your customers of their feet with a surprise. 3 out of 4 customers say they have spent more with a company because of a history of positive experiences. 1000% Customer loyalty can be worth 10 times as much as a single purchase. 6 ENCOURAGE FEEDBACK & LISTEN "Your most unhappy customers are your greatest source of learning." - Bill Gates For every 1 complaint there are 26 other unhappy customers who have remained silent. 26 89% 250% 89% of consumers have stopped doing business with a company after experiencing poor customer service. Adding testimonials to your website can increase sales by 250% or more. INFOGRAPHIC CREATED BY #ONEDEEPDESIGN Creating Exceptional Brands for Entrepreneurs REFERENCES RightNow Customer Experience Impact Report Harris Interactive, 2011 Customer Experience Improvement study %24

6 Ways To Make Customers Fall In Love With Your Brand

shared by onedeepdesign on Jan 29
1 comment
To have a customer simply like your brand isn't enough; make them fall in love!


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