6 Features A Review Management Tool Must Have

O Simplify360 6 Features Your Online Review Management Tool Should Have *** We've come up with the top 6 features your online review management tool should be having. You can find them all below! Multi-platform Review Management Like we all know, the digital space is vast, and your potential customers can leave a review about your business anywhere! So, make sure that the tool you choose allows you to track reviews on multiple platforms. The tool should also monitor and analyze reviews based on specific locations, mobile applications, eCommerce platforms, and on popular platforms like Facebook, Google My Business, TripAdvisor, Yelp, and more. Auto-tag Reviews Based on Sentiments This is an important feature your online review management tool should have – auto-tagging sentiments. Down the lane, your business will have increased reviews, and the support team will have a hard time manually tagging each one of them. This is where the auto-tagging feature comes in. Auto-respond to Reviews G- Wouldn't it be great if your reviews were answered by the tool itself? Yes! You heard that right. An ideal online review management tool should be able to auto-respond to reviews based on sentiment. You get to set custom responses for specific scenarios, and the tool takes care of the rest - automate and forget! Custom Alerts Based on Reviews Some reviews are crucial, and some are not! And it is the essential reviews that make a change in how the audience perceives your brand. Bad online reviews are something that needs to be addressed immediately before they blow up and sabotage your online reputation. And good review management software makes sure this doesn't happen by raising alerts on reviews that could be bad for your business. Automated Customer Surveys Another important part of online review management is knowing what your customers feel about you. And customer ... surveys are the best way to get this done. Ensure your review management software allows you to ask your customers' feedback when they complete an action. The most common scenarios where a customer survey would be launched is when a customer purchases a product, avails service or asks about the interaction's overall experience. specific Free Trial Plan This might not seem very important to you, but on a scale of 1 10, we'd give all 10 for this! Before you choose an online review management tool for your business, you must know (0% what it does. Though knowing the features will help you understand the software, getting hands-on experience is the best way to go!