6 Examples of Shockingly Excellent Customer Service

6 EXAMPLES OF SHOCKINGLY EXCELLENT CUSTOMER SERVICE Excellent customer service can seem like a thing of the past. It gives customers hope when a company actually goes above and beyond the call of duty. Here are 6 examples of companies that have decided to put consumers first. TRADER JOE'S BRAVES A WINTER STORM FOR AN ELDERLY CUSTOMER An 89-year old Pennsylvanian was snowed in around the holidays. His daughter was concerned he wasn't going to have enough food and called Trader Joe's, who doesn't normally deliver, but it would in this special instance. The Trader Joe's employee took the order, suggested other items that might fit the elderly man's special low-sodium diet... then told her that she didn't need to pay for it and to have a Merry Christmas. The food was delivered within 30 minutes and the holidays were saved for one elderly man and his family. CHIK-FIL-A FOR SEATBELTED DRIVERS TIC45.00 OFE! $ DELUXE CHICKEN SANDWICH The South Carolina highway patrol started a program with Chik-Fil-A last November that rewarded drivers wearing seatbelts with Chik-Fil-A coupons during traffic violation stops and roadblock checks. While highway patrolmen aren't known for their "customer service," this is an interesting and fun way to reward good drivers. 3 AIRPORT FAST PARK The Airport Fast Park at the Baltimore Washington International Airport is a little different than other "park-n-ride" airport shuttles. When you enter their lot, an attendant greets you and shows you the best row to park your car. The shuttle meets you at your parked car and the bus driver helps you with your luggage. If it's raining, the driver meets you with an umbrella. On your way back, the shuttle takes you to your car with a complimentary bottle of water. Who knew bus rides could be enjoyable? 4 PEARL, THE PO MPON-WAVING ARBY'S EMPLOYEE Employee of the "Decade Niçest to be Around! Pearl Weaver is an 89-year old Arby's employee from Camp Hill, Pennsylvania. Her job? To make people smile. When any customer comes to the counter to order food, Pearl greets them with a pleasant "Hi everybody, welcome to Arby's" and waves her blue and white pompon. She's men- tioned weekly in customer satisfaction surveys, calls to Arby's corporate offices, and she's won award after award for her customer service. CVS "SAMARITAN VANS" Did you know that CVS has been patrolling the streets and highways for the past 30 years, look- ing to help stranded motorists? A woman was stranded on a busy highway with a flat tire, and a Cvs Good Samaritan van rolled up five minutes later and helped change her tire. The cost for the service? Only her sending in a comment card to CVS. RITZ-CARLTON GOES ABOVE AND BEYOND SINGAPORE BALI One family staying at the Ritz- Carlton, Bali, had carried specialized eggs and milk for their son who suffered from food allergies. Upon arrival, they saw that the eggs had broken and the milk had soured. The Ritz-Carlton manager and dining staff searched the town but could not find the appropriate items. The executive chef remembered a store in Singapore that sold them. He contacted his mother-in-law, who bought the products and flew them to Bali. Published on OPENForum.com Design by Little-Badger.com Text by Glen Stansberry OPEN Forum