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5 Reasons Why Live Chat is Essential for Your Business

5 Reasons Why Live Chat is Essential for Your Business Customers Find Live Chat Helpful According to a Forrester report, 44 % of online consumers in the US like to have their questions answered by a chat representative during online shopping. 90 percent respondents of an According to the 2013 U.S. Wireless Customer Care Full-Service Performance ATG Global Consumer Study, 42 % of full service customers revealed that they use the chat feature to solve their issues. In comparison, only 23 % said they use email, while 16 % said they use social media or Trend survey said that they find live chat helpful. other forums. Efficient Customer Service & Support According to eDigital's benchmark report, when it comes to having the highest satisfaction level, 24HR Live Chat (73 %) phone (44 %) is well ahead of email (61 %) and support channels. Increases Sales A poll conducted byAndersen Consulting nveiled that nearly 62 % of online consumers said they would buy more products over the internet if live customer support feature was available to them. Reduce Shopping Cart Abandonment Baymard Institute's study found that the average online shopping cart abandonment rate is 67.75 % According to BI Intelligence, $ 4 Trillion worth of merchandize will be abandoned in online shopping carts this year By integrating live chat support, businesses can lower their shopping cart abandonment rate. Due to its proactive nature, it engages the customers and they can get instant answers to their queries. Reach a Global Audience Live Chat can be provided in multiple languages which means businesses can reach out to a global audience, resulting in better customer support and business expansion. German French Spanish English Italian Arabic Live Chat Offers Multiple Benefits Zero Hold Time Improves Customer Engagement Level Host: Jack Martin X Jac Host: Jack Martin at L Hov Host: Jack Martin Jack: at Live How c Jack: Hello, I am of the website at LiveAdmins LLC. Welcome to How can I help you today? Fre Ge Sp Fre Ge En Spa French (fr) Ene German (de) Spanish (es) English (en) Select Your Language Powered by: Customization 24/7 Online Customer Support Get Customer Feedback Adds to Customer Convenience f /LiveAdmins in /liveadmins-llc /LiveAdmns_LLC

5 Reasons Why Live Chat is Essential for Your Business

shared by adammethew on Jun 17
Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switch...


Adam Methew



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