4 Predictions for Unified Communications in 2016

6 PREDICTIONS FOR UNIFIED COMMUNICATIONS in 2016 UCaaS Goes Up-Market Throughout the year, you will see Unified Communications as a Service (UCaaš) continue to grow at a faster rate than the rest of the Unified Communications market Growth in adoption will be seen across businesses of all sizes. The growth in demand continues to be driven by more globally-dispersed, remote workforces. Hybrid Consumption Many companies will still utilise their existing communications platforms while beginning to implement new cloud capabilities and applications. More companies will adopt a hybrid communications model this year, a mix that provides a clear migration path to cloud-based solutions. Contact-Centre-as-a-Service Takes Off Contact-Centre-as-a-Service will rise, allowing businesses to set up and scale a contact centre with minimal capital outlaw. Contact centre agents will integrate enhanced functionality beyond voice and email, including functionality such as chat, workgroups and analytics. This enhanced customization improves access to relevant data. New Ways to collaborate Cloud collaboration capabilities, allowing virtual work groups more intuitive ways to share information, will continue to proliferate. In order to improve productivity. organisations will look beyond application integration towards the powerful collaboration tools integrated with their communications platform.