3Ps of Customer Support

The Philippines is an ideal location for outsourcing your Technical Support Call Center Services because of its 3Ps РЕOPLE Fluent Philippines India English Speakers (per 40M population)* 75% 4% Top English-speaking The Philippines excluded from EPI. It presumably has the highest EPI among Asian nations Countries NORTH ATLANTIC OCEAN NORTH ATLANTIC 1# United States Malaysia 55.54% India 47.35% 2# United Kingdom OCEAN 3# Canada 95% 4# Australia China 47.62% 5# South Africa Indonesia 44.32% Thailand 39.41% Total Literacy Rate Source: Gov't Figures 6# Ireland OCEAN 7# New Zealand English Proficiency Index Source: www.ef.com/epi 8# Philippines SOUTH ATLANTIC OCEAN SOUTH ATLANTIC OCEAN OCEAN Source: Wikipedia Why does the Philippines offer a better workforce? Filipinos act and think like Americans Source: Asian Call Center Review Workers are best in Business English Proficiency Filipinos can adopt accent and comprehension by Brits Accent and comprehension levels by Brits are comparatively better than India, and significantly better than China and Eastern Europe PRICE Salaries in the Philippines are lower than the US, UK and Australia Price 50-80% 派 The labor cost spent for call center workers in a contact center The cost that businesses can reduce through Offshoring & Outsourcing 50-70% Lower 40% 60% LABOR COST Annual Salary of a Telephone Call Center Agent 29 Million Strong Total number of workforce US$ 25,000 US$ 1,698 in the Philippines 450,000-380,000 Total number of university graduates in the Philippines entering the workforce every year PLACE The Philippines'share of global outsourcing market, making it the World's Second-Largest Offshoring Destination The Philippines overturns India in private and Public & Private Învestment public investment phasing on IT infrastructure Source: Gartner 2008 15% Phil India Other The Philippines is considered "The World's Call Center Capital" The country enjoys Modern Information Technology Infrastructure The decline in bandwidth costs over the past 4 years. This continues to Solid Power decline by 3% year-on-year, compared to India, Malaysia and Singapore Facilities 70% Redundant International Connectivity Fiber Optic Cable and Satellite Communication SMART DIGITEL Topeconomic zones designed to meet ready-to-occupy location demand for foreign investments Source: Gartner, 2008 bayan Globe PLDT Total number of major Philippine-based telecommunication providers affiliated with international carriers in the US, UK, Australia, Canada, Europe and major Asian countries. What makes the Philippines the right place for your tech support? The Philippines has one of the lowest office occupation costs (Global 50 Index) The National Government maintains consistent support from foreign investments and foreign business ownerships over the past 30 years Manila is safer than most US cities, with lower crime rate and hate crimes for Westerners, according to Security Experts and Security teams from major US firms If you're looking for an outsourced call center, consider the 3Ps today. (People) Humanize Your Tech Support (Price) See How Tech Support Works (Place) Get Started Today PSc CSP Customer Support Philippines www.customersupportphilippines.com The Philippines is an ideal location for outsourcing your Technical Support Call Center Services because of its 3Ps РЕOPLE Fluent Philippines India English Speakers (per 40M population)* 75% 4% Top English-speaking The Philippines excluded from EPI. It presumably has the highest EPI among Asian nations Countries NORTH ATLANTIC OCEAN NORTH ATLANTIC 1# United States Malaysia 55.54% India 47.35% 2# United Kingdom OCEAN 3# Canada 95% 4# Australia China 47.62% 5# South Africa Indonesia 44.32% Thailand 39.41% Total Literacy Rate Source: Gov't Figures 6# Ireland OCEAN 7# New Zealand English Proficiency Index Source: www.ef.com/epi 8# Philippines SOUTH ATLANTIC OCEAN SOUTH ATLANTIC OCEAN OCEAN Source: Wikipedia Why does the Philippines offer a better workforce? Filipinos act and think like Americans Source: Asian Call Center Review Workers are best in Business English Proficiency Filipinos can adopt accent and comprehension by Brits Accent and comprehension levels by Brits are comparatively better than India, and significantly better than China and Eastern Europe PRICE Salaries in the Philippines are lower than the US, UK and Australia Price 50-80% 派 The labor cost spent for call center workers in a contact center The cost that businesses can reduce through Offshoring & Outsourcing 50-70% Lower 40% 60% LABOR COST Annual Salary of a Telephone Call Center Agent 29 Million Strong Total number of workforce US$ 25,000 US$ 1,698 in the Philippines 450,000-380,000 Total number of university graduates in the Philippines entering the workforce every year PLACE The Philippines'share of global outsourcing market, making it the World's Second-Largest Offshoring Destination The Philippines overturns India in private and Public & Private Învestment public investment phasing on IT infrastructure Source: Gartner 2008 15% Phil India Other The Philippines is considered "The World's Call Center Capital" The country enjoys Modern Information Technology Infrastructure The decline in bandwidth costs over the past 4 years. This continues to Solid Power decline by 3% year-on-year, compared to India, Malaysia and Singapore Facilities 70% Redundant International Connectivity Fiber Optic Cable and Satellite Communication SMART DIGITEL Topeconomic zones designed to meet ready-to-occupy location demand for foreign investments Source: Gartner, 2008 bayan Globe PLDT Total number of major Philippine-based telecommunication providers affiliated with international carriers in the US, UK, Australia, Canada, Europe and major Asian countries. What makes the Philippines the right place for your tech support? The Philippines has one of the lowest office occupation costs (Global 50 Index) The National Government maintains consistent support from foreign investments and foreign business ownerships over the past 30 years Manila is safer than most US cities, with lower crime rate and hate crimes for Westerners, according to Security Experts and Security teams from major US firms If you're looking for an outsourced call center, consider the 3Ps today. (People) Humanize Your Tech Support (Price) See How Tech Support Works (Place) Get Started Today PSc CSP Customer Support Philippines www.customersupportphilippines.com