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3 Ways of Improving Your Business with Live Chat for Customer Service

3 WAYS OF IMPROVING YOUR BUSINESS WITH LIVE CHAT FOR CUSTOMER SERVICE HIGH CUSTOMER SATISFACTION When used as a support channel, live chat software has actually been proven to achieve better results. In fact, in 2015, a study by Zendesk highlighted that customer satisfaction levels were significantly higher with live chat. The study revealed the following results: • 92% of all customers express satisfaction with handling a problem with the live chat feature. • Only 88% of customers were happy with the way they dealt with their problems over the phone. • Email communication had a happiness level of only 85% in problem resolution and response time. Interestingly, live chat defeats the social media platform with the following figures from Zendesk's report: • 84% of users were happy using Facebook to take age of the business and solve the problem. 77% of users were happy to contact Twitter with the business and use Twitter to solve the problem. FLEXIBILITY OF USE A major reason for investing in live chat software is the flexibility you provide for your customers. Swift answers are, in fact, one of the top ways to improve your business with live chat. With faster response times, users can resolve their issues and get information about products and services, making it easier for the consumer to decide to buy with the business. Slow responses can easily drive the customer away. Often, there is time to reflect and think about things consumers do not like to buy with businesses that have sub-par communication systems. Live chat offers instant answers and instant results. Fortunately, more businesses have started using live chat, more than three times the number of online businesses with this feature over the years. EASY TO MAINTAIN Live chat makes it easy for consumers to handle and maintain. You can easily handle six to eight more consumers with live support software with email or over-the-phone support. Live chat for customer service allows you to maintain a good and healthy consumer audience. To clarify, customers expect rapid response, and they reward businesses that provide loyalty to it. FOR MORE INFO VISIT

3 Ways of Improving Your Business with Live Chat for Customer Service

shared by duvim on Apr 24
As part of the customer support service, live chat software is gradually becoming more popular by online businesses. In short, live chat is a simple messaging service feature that you provide to anyon...



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