Click me

20 Questions a Business Should Ask When Selecting an IT Support Company

20 Duestions your business should ask when selecting an IT support company Selecting the right IT Support Company can go a long way in determining how effective and productive your business can be. That means asking the right questions can make pinpointing the right IT support provider crucial. Any IT Support Company that is striving to provide a great service to their customers should welcome being asked a series of problematic questions and be confident enough to answer them. a guide to the process of choosing the right IT Support Company for your business, this infographic lists 20 questions you ought to be asking. < Messages The PC Support Group Contact 1 Can you provide me with some references? Everybody knows that there's no greater measure of a company's ability to deliver than through referrals - so always ask for a number of references. You don't have to call them all but contacting some already satisfied customers should give you confidence. Seen 2 How big is your company? IT support companies vary enormously but, as they grow, their ability to offer more solutions or products increases - as does their knowledge base. Conversely, the "one man band" will struggle to provide a truly great service as there will always be times when they have to deal with another customer or they're ill or on holiday. Delivered 3 Is your business insured &, if so, for how much? VERED Things can go wrong and you want to ensure the company you deal with is adequately for any eventuality - there should be at least a £1,000,00O professional indemnity package. Read 4 Does your support contract include peripherals and smart phones? Most IT support companies will cover labour charges on any incident that relates to hardware or specified software and some also include mileage and travel time to and from your premises. Also, many support companies charge extra for devices such as printers, scanners and mobiles. Delivered Do your contracts tie me in for a specific period? Most IT support companies provide contracts with a minimum time commitment or long cancellation periods. If they don' t provide a good service you want the ability to stop using them, so look for companies with a short minimum term and short cancellation period. Read What are your response times? You should expect your support company to offer some sort of reasonable response time in the case of a problem with your IT network. This may vary depending on what level of support you are willing to pay for. However, remember that a "guaranteed response time" is exactly that - it only guarantees that they won't ignore you and will start doing something with your problem. Delivered 7 Will we get a dedicated account manager? It's good to have a high level single point of contact within the IT supprt company with who you can build a long term relationship with. V Seen 8 Will I get a dedicated engineer? It's unreasonable to expect you'll always deal with the same engineer, because most support companies allocate work to engineers best suited to each particular job. However, this is still a good question to ask - if they say 'yes', consider why this is. Do they only have a limited number of experienced staff? Delivered 9. When I phone, will I speak directly to a technician who can help? There is nothing more frustrating than being passed around so check that the company you are considering provides you with direct access to the technical people. Read 10 How can we log support calls with you? Make sure your support company has a dedicated number with someone always availible to answer, oranother facility such as an online form or email address that goes straight to the support team. Delivered 11 Can we only call when we have a problem? Read 12 Can I see the IT systems you use? Delivered 13 Do you supply hardware as well as support? V Seen 14 How and when will I be charged? Delivered 15 Do you offer different levels of support? V Seen 16 What isn't covered in the contract? Delivered 17 Do you provide remote management and monitoring? Seen 18 Do you have testimonials and case studies? Delivered 19 Do you have a partnership with other IT companies? Read 20 What do you believe makes your service unique? Delivered PC SUPPORT GROUP Technology on your side Produced For The PC Support Group By Webrevolve COVERE COVERED

20 Questions a Business Should Ask When Selecting an IT Support Company

shared by Webrevolve on Oct 11
There are no guarantees of a great IT Support service but there are some basic, non-technical, questions that any business should ask an IT support supplier before engaging them in order to improve th...


Did you work on this visual? Claim credit!

Get a Quote

Embed Code

For hosted site:

Click the code to copy


Click the code to copy
Customize size