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15 Shocking Stats About Customer Satisfaction

15 SHOCKING TATS About Customer Satisfaction Is your business doing well? NO! Then make customer service a top priority at your company! These stats will surely shock you! 42% of customer service representatives fail to solve the customer issues because of out of dated and disconnected systems. 45% of US based online consumers cancel their online transactions if their queries aren't resolved in time. Retaining an existing customer is 6-7 times cheaper than attracting a new customer. Almost Y 89% of consumers abort doing further businesses with companies from where they experience poor customer service. Consumers are 2 times more likely to spread the negative word of mouth about customer service experience as compared to the positive experiences. Around 26% of consumer's problems are transferred from one agent to another without being resolved. Customers are 4 times more likely to switch to competitors services once they are dissatisfied with yours. 81 55% paying more of the consumers wouldn't mind for a better customer service. 12 positive customer experiences make up for one negative customer experience. 10 70% of the buying is done on the basis of the treatment given to the customer. of the consumers suggest a 33% brand that gives prompt but 11 ineffective response. 12 17% of the consumers suggest a brand that gives an effective but slower solution. 45% of companies offering web or mobile based services increase the site traffic and reduces the phone queries. 13 increase in customer retention 14 10% leads towards 30% increase in the company value. Consumers prefer stance via: Phone calls (61%) Emails (60%) Live Chat (57%) Click-to-Call Support (34%) 15 It's a simple formula: Effective Agents Happy Customers Better Customer Growing Business Services Sources: http://blogs.salesforce.com/company/2013/08/customer-service-stats.html http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf SurveyCrest

15 Shocking Stats About Customer Satisfaction

shared by surveycrest on Aug 12
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10 shocking facts that will make Customer Service the top priority of every business.

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