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10 Ways To Find True Love with Customers

10WAYS to Find True LOVE withCUSTOMERS 1| Freat Me Right Don't treat me like a number, and respond to me in a genuine way - I'Il be delighted! Happy customers who get their issue resolved tell 4 to 6 people about their experience. 2 Don't Come on Too Strong Respect my space. I'll share more when I am both comfortable and ready. A third of consumers say they experience rude customer service at least once a month, and 58% of them tell their friends. 3 Listen 60% of consumers will pay more for a better experience. to Me BLAH BLAH Hear me out and remember BLAH all the important details I've shared. Show me you care. 4 Woo me, Even After We Seal the Deal The #1 reason for customer attrition is dissatisfaction with customer service. Don't take me for granted; treat me as you did the first time we met. MORE GREAT DEALS On Facebook, 5[ Treat me Like a Valued Partner 35% of consumers B35% expect a response after "Liking" a business Ask for my feedbac show me my opinion matters. Don't be afraid of the truth - you might like what you hear! 61 Build My Trust Alert me of any change that impacts our relationship, good or bad. It takes 12 positive service experiences to make up for 1 negative experience. 68% 7 Be Open With Mistakes Customer churn is caused by customer feelings of poor treatment 68% of the time. dINTITD Stepping up and apologizing tells me you care about me, and not just about your ego. 8 Call When of customers leave if it 12% You Say You Wiu takes two or more calls to resolve their issue. Follow through on your word. Walk the walk. It s Not Me, IH's You 39% of customers end their Recognize your responsibility in any outcome. relationships with a business that provides bad customer service 10 Tell Me "Thank You Kindness and gratitude can improve the quality of our relationship and keep me wanting more. 3 out of 4 customers say they have spent more with a company because of a history of positive experiences. Brought to you by: salesforce desk I'm Sorry

10 Ways To Find True Love with Customers

shared by Matt_Siltala on Feb 14
Here is a graphic done for SalesForce walking you through the 10 best practices (or ways) to find true love and loyal customers.



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