10 Things You Should Never Say To Your Customers

10 THINGS YOU SHOULD NEVER SAY TO YOUR CUSTOMERS I don't know. SAY THIS INSTEAD: Let me look into our logistics team and have you updated within half an hour. リラ リラ That's not right! SAY THIS INSTEAD: You're right! Something did go wrong. I will look into it and get back to you as quickly as I can. ワラ It's not my department. SAY THIS INSTEAD: I will transfer your call to another department and they can provide you with the right solution. リラ Let me speak... SAY THIS INSTEAD: May I speak now sir/ma'am? リラ I'm sorry this happened. SAY THIS INSTEAD: I'm sorry this happened. But rest assured, we will rectify this error at once. リラ Calm down! SAY THIS INSTEAD: You have every right to be frustrated and I promise to make this right on the double. リラ You're the first to complain. SAY THIS INSTEAD: CG We understand and even though we provide great services, we make mistakes and always improve ourselves every day. リラ There's nothing I can do. SAY THIS INSTEAD: I can't provide ...services for you at the moment due to...but here's what I can do for you now. ワラ Can you hold? SAY THIS INSTEAD: Please hold for a few minutes while I work out a solution. リラ You should have ... SAY THIS INSTEAD: リラ The problem was probably due to...so instead you should... and try again. リラ dn DesignMantic