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10 Things You Should Never Say To Your Customers

10 THINGS YOU SHOULD NEVER SAY TO YOUR CUSTOMERS I don't know. SAY THIS INSTEAD: Let me look into our logistics team and have you updated within half an hour. リラ リラ That's not right! SAY THIS INSTEAD: You're right! Something did go wrong. I will look into it and get back to you as quickly as I can. ワラ It's not my department. SAY THIS INSTEAD: I will transfer your call to another department and they can provide you with the right solution. リラ Let me speak... SAY THIS INSTEAD: May I speak now sir/ma'am? リラ I'm sorry this happened. SAY THIS INSTEAD: I'm sorry this happened. But rest assured, we will rectify this error at once. リラ Calm down! SAY THIS INSTEAD: You have every right to be frustrated and I promise to make this right on the double. リラ You're the first to complain. SAY THIS INSTEAD: CG We understand and even though we provide great services, we make mistakes and always improve ourselves every day. リラ There's nothing I can do. SAY THIS INSTEAD: I can't provide for you at the moment due to...but here's what I can do for you now. ワラ Can you hold? SAY THIS INSTEAD: Please hold for a few minutes while I work out a solution. リラ You should have ... SAY THIS INSTEAD: リラ The problem was probably due instead you should... and try again. リラ dn DesignMantic

10 Things You Should Never Say To Your Customers

shared by DesignMantic on Jan 19
Speaking out of customer experience, we know exactly what it is like to be in that kind of situation and that’s why we have shared a list of the most undesirable phrases that you must never impart t...


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