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10 Statistics Why You Need 24/7 Customer Support Services

10 Why You Need 24/7 Customer Support Statistics Is your business able to handle customer service duties 24 hours a day, 7 days a week, 365 days a year? If the answer is NO, then you need to check out these stats that'll tell you why you need 24/7 customer support on all communication mediums! |$41 BILLION is the cost of POOR customer service per year in the US 1 Missing those late night phone calls can cost you |91% of unhappy customers will not willingly do business again with you Resolve issues fast the first time 53% are irritated if they don't speak to a real person right away Don't make customers jump through automated menus 60% change their contact channel depending on where they are & what they're doing/ Be available by phone, online chat, email & social media %24 | 70% will do business with you again if you resolve their complaints 5 Always make the customer happy 55% say easy access to info & support can make them love a brand Make information clear & concise 59% will try a new brand for a better experience with customer service 7 Be the brand they switch to with flawless customer support | 80% agree that smaller businesses provide better customer service than bigger ones 8. Regardless of size, always strive for fantastic customer assistance 67% hung up the phone out of frustration because they couldn't talk to a real person 9 Business support agents can immediately answer phone calls & provide llive help | 90% of consumers would pay more to ensure their customer service experience was superior 10 Provide 24/7 support with a team of friendly business support agents The Big Picture In order to provide excellent customer support, your company will need a dedicated team of business support agents that can ensure all your customers are taken care of 24 hours a day, 7 days a week. Learn more about business support agents and additional communication services from Ideas Unlimited today! IdeasUnlimited 888-765-8775 Sources: %24 3

10 Statistics Why You Need 24/7 Customer Support Services

shared by IdeasUnlimited on Sep 17
When you are talking with Customer Support there are 10 things they should be happy to offer you.




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