10 Problems To Avoid When Managing Multiple Locations

10 PROBLEMS TO AVOID WHEN MANAGING MULTIPLE LOCATIONS ManagerComplete The smart way to manage multiple locations Over the past 20 years, the number of franchise operations has exploded to more than 750,000 business locations. With more than 3,500 registered franchises in existence nationwide today, there are more than eight million people working under the franchise banner. Unfortunately, the tools available to manage multiple locations have not evolved or developed quickly enough to respond to the growing demands of management. Without centralized management resources, managers face problems that lead to ineffective and less efficient management practices. OPERATIONS Managing Via Email Managers who rely heavily on email as their primary management link to remote locations often lose significant time searching for email topics or threads. While email is great for general dialogue, it is not as effective when used for managing issues like bulletins, customer service, maintenance and repairs, sales, tasks, etc. $2,100-$4,100 is lost by organizations yearly per employee due to poorly On average, 2 hours every day is spent by managers on email written communications Repeated Follow-up When managers have to repeatedly reach out to remote locations for issue resolution or updates, it can be very difficult to effectively resolve and track issues. Games of phone tag can waste time and resources for both management and staff. 20% of workers say their 14% of workers say they work abundance of work emails is more hours because of work email their biggest time-waster Searching For Information Efficiency is lost through the inability to access important information, documents and marketing collateral that exist within an organization, but cannot be found. 59% of managers miss 35% of knowledge workers' important information daily because it exists, but can't be found time is spent searching for information No Inspections Many managers get out of touch with operational deficiencies because they have no way of easily or effectively setting quality control measures for their remote locations. These managers have little or no knowledge of quality levels at remote locations, which can breed stress between management and staff as well as negatively affect sales and customer service. Only 29% of workers believe that their workplaces are being cleaned well enough Roughly $355,000 was saved by inspected firms in injury claims and compensation COMMUNICATIONS Inability to Keep Everyone on the Same Page Reaching every employee at every location can be a daunting task. A majority of managers resort to email, phone calls and fax as their method of communication, but phones go unanswered, emails get lost or unread, and faxes often end up in the trash. $62.4 million On average 17 hours a week is spent clarifying communication in a 100 Annual cost on average of poor communication per surveyed 100,000 employee company $62.4 mill employee business Redundant Conversations With no easy way to centrally publish information, valuable management and staff time is wasted when the same common questions have to be repeatedly answered. 70% of small to mid-size Companies had 47% higher total returns over the last five years with management teams that communicated well businesses claim that poor communication is their primary problem Conversation Creeping Reaching out directly to remote locations can cause inefficient communication through off-topic conversations. Initial questions may be answered, but proceeding into conversations of unrelated topics can waste valuable time. $759 billion is spent by employers yearly on salaries for which real work was expected, but not actually performed 33.5% of time wasted at work is spent socializing with coworkers, conducting personal business, and planning personal events FREE EMPLOYEE DEVELOPMENT Brain Drain and Knowledge Transfer Newly hired managers and staff lose productivity because of the difficulty they can have finding essential information and updates. Staff members that are uninformed about current states of operational issues and time lost catching up cost their organizations time and money. It can cost 2 to 5 times an employee's annual wages to bring them in to the company It costs 38% of an employee's annual salary to replace them when they leave 38% Weak Team Building With staff member out of sight, it is difficult to set clear expectations and can be hard to establish trust between managers and staff. Conference and video calls often have no follow-up or post-call notes while creating excessive management overhead. Central gatherings or meetings are simply cost prohibitive. The lost productivity of actively disengaged workers per year costs the US economy 78% of employees say being recognized motivates them in their job $370 billion No Follow-up Training For many companies, the only way to train employees on new procedures is for a corporate trainer to travel to each location, presenting a significant cost. Often times the impact of this training is lessened because no follow-up training is provided to save on travel costs. 50-70% Corporations save with online training due to elimination of travel expenses Formally trained staff can be 230% more productive compared to untrained colleagues working the same position S$S Visit us at www.managercomplete.com