10 Essential VoIP Features - ask the VoIP Guys

10 Essential VOIP Features for Business make sure your Business is not missing out ask the VolP Guys INTERCOM / DOOR ENTRY SYSTEMS Increase security through controlled access with a door entry system. With audio and video integration there'g no need to legue your desk pascom. Please Hold AUTO ATTENDANT Great for High Cal Volume Desks as well as giving the impression that your Busine99 is more professional and much larger. Also advances call flow management by helping callers reach the right contact first time MUSIC ON HOLD "Silence is most definitely not Golden!" Keep your callers on the line while they are on hold by playing some nice music. There is nothing worse than silence or that repetitve on hold beeping. But Keep it GOOD! ww. VOICEMAIL to E-MAIL Where is my pen and paper??!!??? We all know the feeling when we have to listen to messages again and again to scribble down those all important names, numbers, times etc - now you don't have to! Caling patom 259 CALL SCREENING Gives you the flexibility to decide whether to accept or reject a call plus enabling you to decide whether to forward to call to your mobile if the call is private! Built on Caller IĎ tech also means you know who you are talking to before answering! NCOMING CALL The ePGuys DO NOT DISTURB - DND Got that all important report and cant take any calle today? Then simply use the DND funtion and temporarily block your incoming calls. BUT jusi to be sure that you don't miss an Important call - forward your calla to Voicemail or to a colleague DO NOT DISTURB FOLLOW ME / FIND ME using their private With more and more mobile devises for work it is essentail to be able to be contactable on all of them no matter where you are. FollowMe does exactly that - it will try all your devices in a specific order before it finds you! TELECONFERENCING Most IP Phones will allow you to do 3 Way Conferencing connecting yourself and 2 others. BUT True Teleconferencing is achieved through the VOIP PBX which allows Teleconference Rooms to be set up where an unlimited number of callers can log in. IN CALL COACHING H Jamaa, Tom hare - try this In call coaching can invalubable in so many ways. Keep the caller on the line, no need to call them back with the answers. Call whispering enables supervisors & colleagues to lend a hand, provide tips & advice when it is needed without the caller knowing. Great for Call Centres, Customer Service, Telesales and on the job training ADVANCED CALL REPORTING VolP call reporting enables in depth analysis of your telephony requirements. Discover where and when to deploy your resources most effectively. Also gives greater cost control through origin, destination & duration analysis. You can also use the same tools to help you react in real time to your current telephony requirements SOURCES: * Net.Workspace: * Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant * Wikipedia POTS * Processor: * NextAdvisor: * TechRepublic: pascom http://net.workspace.co.uk/social/resources/voip-for-small-businesses/ www.pascom.net http://en.wikipedia.org/wiki/POTS http://www.processor.com/article/15281/identify-essential-business-phone-and-voip-features http://www.nextadvisor.com/voip_services/articles/6/essential-business-VolP-features http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/