Communicating in the Modern Workplace

QUEENS UNIVERSITY OF CHARLOTTE COMMUNICATING in THE MODERN WORKPLACE: HOW MILLENNIALS AND THEIR MANAGERS COMPARE I The job skills gap doesn't necessarily mean employees aren't grasping new software or can't complete a new technical task. More often it refers to soft skills: communication, creativity, critical thinking and collaboration. hat managers and llennials (those born between 1980 and the early 2000s) expect and deliver in today's workforce. I WHAT ARE TODAY'S EMPLOYERS LOOKING FOR? Percent of top execs Percent of business leaders 73% 44% who say soft skills are the biggest part of the U.S. skills gap who feel soft skills are more important than job-specific skills PREPARE FOR COLLABORATION: THERE'S A NEW GENERATION OF EMPLOYEES 2014 36% Percentage of Workers Who nearly a 28% Are Millennials 2020 46% increase 53% 80% of millennials would prefer real-time feedback over of millennials feel a mentoring relationship with their traditional performance manager would improve their value and productivity reviews THE CURRENT STATE OF STRATEGIOC COMMUNICATION of surveyed employees NEARLY employers rate (39% 3 4 worldwide say people in teamwork and in their organization don't collaboration as collaborate enough "very important" 27% of employees get communication training - get communication 18% and only about that amount are confident in evaluation at their communication role at work performance reviews SOCIAL NETWORKS AS WORKPLACE COMMUNICATION TOOLS You Tube 2005 2013 9% 8% 89% 72% T Compared Compared of people ages of all of people ages of all to to • 18-29 · internet • 18-29 · internet used social users used social users networks networks Younger Employees Support Social Tools for Collaboration Do Workers Feel Social Networks Boost Productivity? Boomers 40% Gen X 46% Millennials 50% SAY OVER 31% 40% 49% 1 3 but YES! in Boomers (Born 1946- Early 1960s) Gen X (Born 1960- Early 1980s) Millennials companies undervalue it (Born 1980s- Early 2000s) 40% of millennials would even pay out-of-pocket for social tools to increase efficiency Every Generation Values Social Tools at Work Communicating with co-workers Communicating with customers/clients Facebuddy 69% 70% 50% 50% Millennials Boomers & Gen X Millennials Boomers & Gen X Successful employers are EMPLOYERS 3.4X 41% 56% and as likely to use social networking for this Growing professional networks use social media feel this is effective for this purpose, for creating a shared experience 40% 35% Promoting work-related initiatives Millennials Boomers & Gen X 35% 30% 50%* 49% Boomers Millennials & Gen X Millennials Boomers & Gen X SHARING DOCUMENTS HOW TO MANAGE MILLENNIALS SET EXPECTATIONS: "If you accomplish this goal, you can expect a promotion at this time and a salary of this amount." Then step back and let them work toward the goals they have been given! HOW MILLENNIALS CAN MANAGE THEMSELVES Work toward the goals Recognize that making your manager look good will eventually help you move up, too your manager sets GET PROMOTED! HERE'S WHAT MANAGERS LOOK FOR [31 THESE THREE SOFT SKILLS ARE CRITICAL IN MANAGERS' EYES! 87% THE ABILITY TO PRIORITIZE WORK 86% + A POSITIVE ATTITUDE 86% TEAMWORK SKILLS Get ahead in a changing workforce with a master's in Communication. Queens University of Charlotte's online MA in Communication degree is the definitive program to hone the soft skills modern employers demand. ONLINE.QUEENS.EDU QUEENS UNIVERSITY U OF CHARLOTTE SOURCES http://millennialbranding.com/2013/09/gen-workplace-expectations-study/ http://www.businessinsider.com/study-reveals-expectation-gap-between-managers-and-their-workers-2013-9 .com/en-us/news/download/presskits/enterprisesocial/docs/escresearchsumppt.pdf http://pewinternet.org/Commentary/2012/March/Pew-Internet-Social-Networking-full-detail.aspx http://www.ragan.com/Main/Articles/The_communication_channel_missing_in_action_and_wh_47299.aspx# http://www.microsoft http://onlinemba.unc.edu/mba-at-unc-blog/geny-in-the-workplace/ http://www.cnb.com/id/101012437 http://www.northeastern.edu/innovationsurvey/pdfs/Northeastern_University_ Innovation_Imperative_Higher_Ed_Outcomes_Poll_Deck_FINAL_Delivered.pdf PROMOTED About