Career Impact: Transition Into General Management

London Business School Transition into General Management CAREER PROGRESSION Officer General Manager Executive Functional Manager Assistant Assistant Manager YOU ARE HERE years 1 2 4 7 10 15+ From Functional Skills To Management Skills Marketing Operations Communication Leadership Adaptability Relationship Building Developing Others Developing Themselves Finance Consultancy Human Resources Project Management YOUR GENERAL MANAGEMENT CHALLENGE 58% 43% of managers received no formal training before starting their job of UK managers rate their line manager as ineffective and underqualified 3/4 C £19 billion of organisations in England reported a deficit of management skills per year in lost working hours is the cost of bad management for UK businesses TOP 10 MISTAKES GENERAL MANAGERS MAKE Lack of feedback 1 Failure to provide feedback deprives people the opportunity to improve their performance. No time for the team Without you being available when needed, people won't have the guidance needed to meet their objectives. Being too "hands-off" Without a balance between micromanaging and knowing crucial top-level information, success is at risk. Being too friendly Some people may be tempted to take advantage of a friendly relationship at work. Failing to define goals People can't be productive or prioritise, if they have no idea what they're working for. 6 Misunderstanding motivation Monetary reward is not the only motivation your team is looking for. Hurrying recruitment Recruiting the wrong person in a rush often means wasted valuable time and resources. 8 Not "walking the walk" If you are not the role model for your people, don't expect them to make a positive change in their behaviour. 9- Not delegating Failure to delegate tasks means that you won't have the time to focus on the "big picture". Misunderstanding their role Being a general manager requires very different skills compared to your previous role. Now, it's all about leading and managing. BUSINESS IMPACT The impact the Accelerated Development Programme (ADP) had on the leadership and management skills of participants and the organisations they work for: Increased team performance 87% Increased efficiency 67% Improved internal customer satisfaction 60% Increased focus on continuous improvement 47% Improved external customer satisfaction 40% Reduced costs 33% Increased entrepreneurship 27% Improved revenue 20% 2.7 6.2 23% increase in organisational performance as a result of management development annual sick days employees take Engaged Not Engaged 70% 87% of engaged employees indicate they understand how to meet customer needs of employees with good managers are less likely to leave the organisation London Business School Ignite your path to business leadership www.london.edu/adp SOURCES Leadership & Management in the UK - The key to sustainable growth, Department for Business Innovation and Skills 6 Essential Traits of Highly Effective Managers - Do You Have Them?, Profiles International 10 Common Leadership and Management Mistakes, Mind Tools London Business School Accelerated Development Programme Impact Survey 10