Can Kiosks Save the Self-Service Industry?

Hotels Shopping Restaurants 52% 51% 96% Of hotels already offer kiosks or are planing to offer them. Of global consumers prefer self-checkout kiosks in order to avoid waiting in line to make a purchase. Of 18-34 year olds report that having a kiosk in a restaurant is a benefit. 61% Of global consumers would be willing to shop in a completely automated store with vending mạchines and kiosk stations offering virtual customer service. store 34% 63% Of travelers would be more likely to visit a hotel with self-check-in kiosks. Of consumers would use a kiosk to place orders and pay for food at a quick- service restaurant. Can Kiosks Save the Self-Service Industry? Sports Venues Hospitals USC Fans order merchandise which is later picked up in designated zones. Interactive wayfinding to help fans navigate the massive facility. Patient check in by inserting their health card into a kiosk. The kiosk then provides all necessary forms and directions on a map. Airports 77% Gaming DMV Enable parimutuel customers to create accounts by scanning their driver's license and fund/withdraw money as one would at an ATM. 40 self-service kiosks were deployed at libraries, county clerk's offices, and police precincts to handie routine DMV transactions such as receiving a renewal, replacement or duplícate license. Of global passengers use self- service kiosks for check-in. Most Wanted Airport Self Service Tech: 89% Self-boarding gates 68% Self-service baggage drop Universities Museums Amusement Parks Laptop kiosks give students free access to MacBooks by dispensing and tracking the returns of borrowed laptops. Dispense and load funds to RFID wristbands so guests won't worry about losing or soaking their wallets. Every park o be paid via the wristband. Makes rare books, manuscripts, photographs and oral histories available to visitors via iPad kiosks. amenity can Museum staff can track popular searches, thereby prioritizing digitization projects. Avoid Lines Price Check/Product Availability When researching products in the store.. 43% Prefer using their own mobile phone. 52% 57% Prefer using in-touch screens. Of consumers prefer self- checkout stations to avoid waiting in line to make a purchase. Of global consumers would be willing to shop in a completely 61% automated store with vending machines with products and kiosk stations offering virtual customer service. OLEA kiosk s•inc. www.olea.com © 2014 Olea Kiosks Inc. Sources: http://www.kioskmarketplace.com/article/220259/U-S-Naval-War-College-Museum-deploys-iPad-based-kiosk-exhibits http://www.kioskmarketplace.com/article/200199/Tennessee-DMV-to-deploy-self-service-kiosks http://www.kioskmarketplace.com/article/193131/Kiosks-keep-money-dry-at-theme-park-video http://www.kioskmarketplace.com/article/206553/MacBook-vending-kiosk-deployed-at-Philly-university http://www.kioskmarketplace.com/article/219477/NCR-helps-Atlanta-Falcons-fans-score-high-tech-stadium http://www.kioskmarketplace.com/article/222087/Toronto-hospital-pilots-patient-check-in-kiosks http://ncrpr.ncr.com/web/rsdmkt/docs/Hospitality_Technology_Report.pdf http://www.sita.aero/surveys-reports/industry-surveys-reports/passenger-it-trends-survey-2013