Business Trends: New Data

We asked what their business leaders biggest challenges will be over the next 2-3 years This is what they said: Talent Shortage 2010: 3.3% 2011: 12.5% Ability of Staff to Lead Change 2010: 2011: 7.6% 16% increased 14.3% competition t commoditization 2.5% 2010 2011 Statistics provided by: Design by: Sources: Forum Forum's 2010 Voice of the Customer Survey, n=201 inkhouse, Forum's 2011 Voice of the Customer Survey, n=143 www.forum.com