Airlines Soar to Greater Heights by Outsourcing Business Processes

IAIRLINES SOAR TO GREATER HEIGHTS BY OUTSOURCING BUSINESS PROCESSES Every day, millions of people travel thousands of miles across all continents to different parts of the globe. GLOBAL TOTAL IN MILLIONS OF PEOPLE 8.6 2015 6.9 2014 BOOKING, RESERVATIONS, & TICKETING Innovations in e-commerce have made flight booking, reservations, and ticket purchases a mostly hassle-free experience HOWEVER, across all channels, customers hold a few aspects of customer service in the highest regard. 89% Speed Of Response Speed Of Resolution 89% 82% Friendliness of Representative YET, resolution expectations vary by channel. 59% Within 30 minutes of contacting by phone 52% Within a day of posting to social media 75% within a day of sending an e-mail PHONE-BASED CUSTOMER SERVICE IS INCREASING assistance, regardless of channel 64% expect to receive real-time DON'T BE LEFT BEHIND IN THE RACE FOR AIR TRAVEL SUPREMACY BY LEARNING HOW TO USE EFFECTIVE OUTSOURCING STRATEGIES TO ENHANCE YOUR AIRLINE'S COMPETITIVE ADVANTAGE. f Taking You Forward, Inc. TAKING YOU FORWARD y @TYFINC www.takingyouforward.com