7 Reasons Social Media is an Effective Customer Service Portal

SMS 7 Reasons Social Media is an Effective Customer Service Portal By using social media, you'll be creating more substantial, personal relationships with your customers, and you'll be increasing the visibility of your brand in the process. REASON 1: COMMUNICATION IS IMMEDIATE Effective way to deal with urgent problems your customers are experiencing in real time. REASON 2: YOU GIVE PEOPLE A MORE PERSONAL BRAND EXPERIENCE Allows you to think carefully about your response and present it in a more conversational tone. REASON 3: THE CONVERSATION IS TRANSPARENT By answering customer's concerns quickly, youʻll instantly leave your followers with a good feeling. Google Inbox Storred Sent emoil REASON 4: YOU'RE ENCOURAGING MORE BRAND MENTION More interactions on social media means you have more opportunities to point back to your own brand. 00000 lo petit cife Click to view Click to view Click to view REASON 5: FOLLOW-UP IS EASY Depending on how long it takes for the problem to be resolved, following up with your customer is fast and easy. REASON 6: SOCIAL USERS ARE MORE LIKELY TO TALK ABOUT THEIR EXPERIENCE Harness their popularity by giving them an unforgettable positive interaction. FAST & FREE REASON 7: YOU ELIMINATE THE FUNNEL Have a dynamic customer interaction on every platform. If you need more assistance on how social media can potentially broaden your business development and customer retention, the team at Six Degrees Digital Media can help. Contact us today. SiX Degrees Digital Media www.sixdegreesdigitalmedia.com Source: http://www.forbes.com/sites/jaysondemers/2014/08/12/7-reasons- -media-as-your-customer-service-portal/ !!!