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DIGITAL MACHINES (VS LIVE AGENTS Studies show that in today's business world 100% of consumers buying products or services prefer a live operator over an IVR system and they expect to get immediate service and when they don't get it from one business, they'll get it somewhere else. The study suggest that the voicemail system may be one of the biggest culprits today for lost business and wasting valuable advertising dollars. MACHINE AGAINST HUMAN 85% of all first time callers say they hang up on answering machines and call a competitor. 73% of your callers will not call a competitor if you answer their first call. PEOPLE THE HUMAN TOUCH 9 OUT OF 10 CUSTOMERS 86.7% Amount of time a machine say that getting a machine during normal business hours makes them think the business is small and answers your calls after hours. unsuccessful. 168 Hours in a Week – 40 Hour Receptionist TIMELINES 68% Of people admit to call- ing the next competitor immediately after leaving a message ona machine. = Typical Customer Call Times LOST BUSINESS 8am-5pm 5pm-8pm 8pm-5am 5am-8am Only People Are Warm And Caring Customers Expect This * May seem insignificant but can add 25% to your bottom line! GRAPHS PICTURE THIS Average Monthly Cost for Receptionist (excludes health insurance, taxes, etc) $2,000 A SERVICE $1,500 $1,000 NEVER MISSES A CALL WHICH IS MONEY $500 $200 Average Monthly Cost for Answering Service $50 AVERAGE COST $1/CALL 2000 2005 2010 2013 $8,000 TYPICAL MONTHLY MARKETING BUDGET Many businesses will risk thousands of dollars on an advertisment with hopes of gaining just a customer or two. An answering service should be part of most marketing budgets. With all the money spent advertising to reach new customers consider if an investment of around $1a call makes sense if it saves just one customer. Two. Three. Ten or More. STOP DON'T GUESS KNOW FOR SURE Want to find out for sure if you're losing customers to voicemail? Call MAP COMMUNICATIONS at 1-888-993-0777 and try it for two weeks absolutely free. MAP Communications Call Center Excellence http://www.mapcommunications.com