What's Your Sales Process?

SalesVerge What's Your Sales Process? Customer enters your store and talks with a sales person A 40% Customer is not of customers will leave and not return ready to buy Salesperson hands them a business card OR nothing Customer never comes back DEAD END Customer returns but talks to a different salesperson 60-70% chance of selling to a current customer 20-40% chance of winning back an ex-customer 5-20% chance of attracting a new customer Here's a better way lusing a mobile device) Customer comes in the store and talks with a salesperson Customer is not ready to buy Salesperson gets customer name and email Salesperson sends customer follow up email with his or her contact information, and all of the products they viewed CONNECTION Customer returns to the store and speaks to the same salesperson. Customer buys and salesperson is able to communicate with them over time. The Furnture Connection SalesVerge.com SalesVerge Source: http://www.americasbestcompanies.com/magazine/articles/lost-customer-if-found-please-return-to-business-owner.aspx --O----- O---- - O----