What your IVR doesn't want you to know

shared by danielpfox on Sep 03, 2014 in Other

What your IVR doesn't want you to know

shared by danielpfox on Sep 03, 2014 in Other

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In a recent study of 2,000 adults, IVR was voted the most annoying invention of all time. Unfortunately, most IVRs are the gateway to a customer service representative, which means that your most used...
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