What the FUD?

PARK PLACE TECHNOLOGIES SHOPPING FOR SUPPORT SERVICES The "FUD" ("Fear, Uncertainty & Doubt") tactic is used surprisingly often by OEMS to convince customers they shouldn't use third-party maintenance services. However, these tactics often overstate the difference between OEM and third-party service providers, who are capable of offering the same levels of quality support for a much lower cost. ELIMINATING THE FEAR THE MAIN CONSIDERATIONS WHILE EVALUATING THIRD-PARTY PROVIDERS REVOLVE AROUND SOFTWARE SUPPORT, DIAGNOSTICS TOOLS, PARTS REPLACEMENT, AND ENGINEERING TEAMS. Park Place provides core services, such as returning the OS to its last functional state FUD TRUTH .................. "Third party providers can't offer software Park Place can when a device fails. provide customers with OS technical and layered application support. support." OS SUPPORT Systems supported by Park Place tend to be both stable and post initial OEM warranty, making software subscription a FUD TRUTH non-issue. "Third parties cannot provide software patches or updates." Software patches, updates and upgrades are proprietary to the OEM. SOFTWARE PATCHES & UPDATES deploys tools and maintenance aids to ensure systems are properly monitored and maintained. Park Place FUD TRUTH "Tools can be configured only by the OEM." Park Place has developed diagnostic tools and maintenance aids to use in place of the OEMS. DIAGNOSTIC TOOLS & MAINTENANCE AIDS Park Place tests parts to ensure reliability. The industry benchmark for parts delivered Dead On Arrival (DOA) is 1.5%; Park Place FUD TRUTH maintains an average DOA rate of 0.7%. "OEM parts are better quality - they're the real deal." Both OEMS and Park Place source parts from the same global supply chain. REPLACEMENT PARTS engineers are OEM trained and Park Place further cross-trained on other system platforms. FUD TRUTH "OEM engineers are the only ones qualified to service equipment." Park Place engineers are hired from OEMS. ENGINEERING TALENT Contact a Park Place Technologies representative today to discuss your maintenance strategy: 877-778-8707 PARK PLACE TECHNOLOGIES