What is Enterprise Request Management?

tom.pick's picture
Enterprise request management (ERM) is a vendor-neutral business process improvement strategy for enabling employees to easily request any service, product or resource needed to do their jobs. It simplifies request management for employees by giving them one easy-to-use portal (a bit like having an Amazon.com within the enterprise) for requesting anything from a conference room timeslot to a printer repair to a new stapler. This infographic illustrates what ERM is, how it works, and how it saves money for organizations and time for employees.
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