The Waiting Dead

THE WAITING DEALNN PREVENT THE ZOMBIE APOCALYPSE Don't let long lines and poor service turn your customers into zombies. WITH SELF-SERVICE KIOSKS Hotels 51% of hotels already offer kiosks or are planning to offer them of travelers would be 55% more likely to visit a hotel with self-check-in kiosks Restaurants of 18-34 year olds report 96% that having a kiosk in a restaurant is a benefit Bars of consumers would use a kiosk to place orders and pay for food at a quick-service restaurant 63% iPourlt self-service taps decreases bar lines and frees up staffing to discuss the beer selection details 27% of every keg is lost due to rushed bartenders over-pouring the foam Sports Venues Where: Atlanta NFL Stadium Fans order merchandise which is later picked up in designated zones Interactive wayfinding to help fans navigate the massive facility Shopping 52% of global consumers prefer self-checkout kiosks in order to avoid waiting in line to make a purchase of global consumers would be willing to shop in a completely automated store with vending machines and kiosk stations offering 61% Hospitals Where: St. Joseph's Health Centre, Toronto virtual customer service Patients check in by inserting their health card into a kiosk. The kiosk then provides all necessary forms and directions on a map Universities Where: Drexel University Library Laptop kiosks give students free access to MacBooks by dispensing and tracking the returns of borrowed laptops Amusement Parks Gambling Where: Holiday World & Splashin' Safari in Santa Claus, Indiana Where: Keeneland Race Course in Lexington, KY Enable parimutuel customers to create accounts by scanning their driver's license and fund/withdraw Dispense and load funds to RFID wristbands so guests won't worry about losing or soaking their wallets. Every park amenity can be paid via the wristband money as one would at an ATM DMV Where: The state of Tennessee 40 self-service kiosks at libraries, county clerk's offices, and police precincts to handle routine DMV transactions such as receiving a renewal, replacement, or duplicate license Airports of global passengers 77% Museums use self-service kiosks Where: The Naval War College Museum and Library in Newport, for check-in Rhode Island MOST-WANTED AIRPORT SELF-SERVICE TECH: Makes rare books, manuscripts, photographs and oral histories self-boarding 89% gates 68% self-service baggage drop available to visitors via iPad kiosks Museum staff can track popular searches, thereby prioritizing digitization projects Convenience of self-service and automated buying experience is growing in value among consumers Avoiding Lines Price Check/ProductAvailability When researching products in the store... 52% †ÌIII 43% †III 57% 1I Consumers prefer self-checkout stations to avoid waiting in line to make a purchase. Prefer using their own mobile phone. Prefer using in-store touch screens. Rise of the Digital Mall 61% İIIIII 42% †ÌÌINN of global consumers would be willing to shop in a completely automated store with vending machines with products and kiosk stations offering virtual customer service. of consumers would prefer to shop in these kinds of environments. I QSRS Why Consumers Like Kiosks Hotels Shorter Lines Faster service Accuracy Privacy More control Personalized experience No interaction with clerk 0% 10% 20% 30% 40% 50% 60% 70% 80% Sources PRESENTED BY http://www.kioskmarketplace.com/article/220259/U-S-Naval-War-College-Museum-deploys-iPad-based-kiosk-exhibits http://www.kioskmarketplace.com/article/200199/Tennessee-DMV-to-deploy-self-service-kiosks http://www.kioskmarketplace.com/article/221607/Fujitsu-cash-recycler-revs-up-horse-race-betting http://www.kioskmarketplace.com/article/193131/Kiosks-keep-money-dry-at-theme-park-video http://www.kioskmarketplace.com/article/206553/MacBook-vending-kiosk-deployed-at-Philly-university http://www.kioskmarketplace.com/article/219477/NCR-helps-Atlanta-Falcons-fans-score-high-tech-stadium http://www.kioskmarketplace.com/article/213875/Self-service-beer-taps-turn-customers-into-bartenders http://www.kioskmarketplace.com/article/222087/Toronto-hospital-pilots-patient-check-in-kiosks http://ncrpr.ncr.com/web/rsdmkt/docs/Hospitality_Technology_Report.pdf http://www.sita.aero/surveys-reports/industry-surveys-reports/passenger-it-trends-survey-2013 http://newsroom.cisco.com/press-release-content?articleld=1200551 Kiosk selfservice Marketplace World.cOM