Usability Infographic

A TIMELINE OF 7 THE PROFESSION THE BIRTH OF THE MODERN USABILITY PROFESSION OF USABILITY DEF ABC GHI USABILITY USABILITY MATURES USABILITY GOES REMOTE JKL AR 6- 6875 AS WE KN OW IT ANO LARGELY STARTED IN THE 1980s. 1982 1985 1991 1998 1994 Wanting a more precise estimate of a sample size J. Gould and Clayton Lewis publish the influential commana Usability becomes a standard embodied in ISO 9241 pt 11. 1988 openon The Usability Professionals Association is than 5-6, Jim Lewis published the first paper[pdf] paper, "Designing for Usability: Key Principles and What Designers Think.[pdf]." They discuss an formed by a group of CHI attendees "Web Navigation: Designing the User Experience" is Cost Justifying Usability by Randolph Bias & Deborah Mayhew is published. describing how the binomial distribution can be including Janice James who along with published, one of a new wave of books using the term User used to model the sample size needed to find early and continual focus on users as well as Ginny Redish [pdf] would start the usability Experience. usability problems. It is based on the probability of John Brooke at Digital Equipment MEASURING THE USER EXPERIENCE empirical measurement and iterative design. special interest group in the Society of Jim Lewis reexamines Virzi's claims in the paper discovering a problem with probability "p" for a Corporation creates a "quick and dirty" Rolf Molich conducts the first Comparative Usability "Sample sizes for usability studies: Additional considerations" and finds general support for the Computer Usability Testing & Evaluation by Technical Communications Evaluation (CUE) study. Many methods have their roots in the earlier fields of Ergonomics and Human Factors which began near the beginning of the 20th century Linguistics given set of tasks and user population given a questionnaire to assess the usability of Richard Spenser is published Education Neuroscience sample size "n." software. The System Usability Scale claim that additional users are less likely to Separately, Jacobsen, Hertzum, and John publish the "The 2002 2008 and had a strong influence through World War II. (SUS) has gone on to become the mostly reveal new information but the sample size is Evaluator Effect in Usability Tests: Problem Detection & Artificial Philosophy Intelligence 1943 widely used questionnaire for evaluation dependent on the problem occurrence. He also Severity Judgments-the first study document the 1956 1979 Anthropology perceptions of system usability. "evaluator effect." Paychology found that problem severity and frequency were The following is a timeline of several key events, people and publications that shaped the history and future of usability: The Psychology of Human-Computer Interaction independent. The first publications about remote usability Tom Tullis and Bill Albert publish Measuring Gray and Salzman publish "Damaged merchandise? A review of experiments that compare usability evaluation testing emerge, including the one by Tom Tullis et al on "An Empirical Comparison of the User Experience, the first book The first local chapter of SIGCHI is started in Boston a few months after the annual Alphonse Chapanis, a lieutenant in the Jeff Rubin publishes "Handbook of Usability The psychologist George Miller coins the phrase Permanent Labs at companies like IBM perform dedicated to measuring usability, which for 1989 U.S. Army, shows that "pilot error" can Testing: How to Plan, Design, and Conduct methods.[pdf]" which provided detailed critiques of the "the magic number seven plus or minus two" from what we now would call Summative usability Lab and Remote Usability Testing of Web the last decade had turned increasingly methodologies used to compare discount usability methods like Heuristic Evaluation against Usability Testing. be greatly reduced through the more SIGCHI conference is held there. Effective Tests" 1983 1986 Sites. qualitative. intuitive layout of airplane cockpits. a variety of experimental results indicating that testing. STUART K. CARD THOMAS P. MORAN ALLEN NEWELL humans have trouble holding more than five to Robert Virzi's paper "Refining the test phase of nine items (chunks) simultaneously in working usability evaluation: How Many Subjects is Steve Krug DON'T MAKE МЕ THINK memory. VERBAL The Psychology of Human Computer John Brooke at Digital Equipment OBSERVING THE USER EXPERIENCE Enough?[pdf]" is published. This, along with his RESPONSE AS DATA BEYOND THE USABILITY LAB Interaction is published by researchers at Corporation creates a "quick and dirty" previous paper found that : Carnegie Mellon and Xerox Park (Stuart questionnaire to assess the usability of 1916 1. Additional subjects are less and less likely to 1947 Card, Thomas Moran & Allen Newell). software. The System Usability Scale 1980 reveal new information in a usability test. 1989 1995 2000 2010 (SUS) has gone on to become the mostly 2003 This seminal book explains GOMS and A Cmmen Sa App W C y SECONO EOITON Keystroke Level Modeling based on the widely used questionnaire for evaluation 2. The first 4-5 users find ~80% of problems in a MIKE KIRIRISEY Frank and Lillian Gilbreth reduce work motions usability test (avg. p of .32) 19. OA OB Oc OD OA O8 OC o0 earlier work of Taylor, Fitts and Gilbreth. perceptions of system usability. into smaller steps and pioneer ways of making John E Karlin at Bell Labs is named head of the Ericson and Simon publish" Verbal Reports as 1957 18. OA OB OC OD 3. Severe problems are more likely to be detected by work faster and easier from bricklaying to clerical newly-formed User Preference Department (later Data" which focuses on using the Think Aloud The first CHI Conference was held in The Technology Acceptance Model Jakob Nielsen publishes the first bi-weekly column Don't Make me Think by Steve Krug is published which Observing the User Experience is Beyond the Usability Lab: Conducting work. They applied this method during World War renamed the Human Factors department) where Boston as part of ACM's SIGCHI The first local chapter of SIGCHI is started (TAM), including a questionnaire to the first few users. on usability on useit.com which continues to this day. brings usability testing to the masses using the same Think published. Large-Scale User Experience Studies is Method that would later come to dominate I by showing soldiers how to assemble and he would help perfect the modern numeric dialing usability tests. subgroup. in Boston a few months after the annual measure perceived usefulness and Jim Lewis publishes the Post Study System Usability The Usability Professionals' Association holds its first Aloud method from Ericson and Simon from 20 years earlier. published. disassemble weapons in the dark. system and keypad still in use today. The Human Factors Society is formed. SIGCHI conference is held there. usability, is published by Fred Davis Questionnaire (PSSUQ) [pdf]. annual meeting in Portland Maine. FW Taylor SEE THE PROOFI Time Distance PROGF 1ow ormane co EA 1911 1936 1954 1981 1984 1987 1990 1990 webex ANSI ихра PROOF 2 re oo T= a + b log, ( 2 w) 1996 2001 2006 2012 PROOF 3 n 1967 American National Standards Institute Coefficients Width PRINCIPLES SCIENTIFIC MANAGEMENT PROOF 4 DESIGNING THE USER INTERFACE Frederick Taylor publishes Principles of The Palm Beach Post publishes an Paul Fitts publishes a paper in the Alphonse Chapanis and colleagues publish Apple introduces the Macintosh during the Designing the User Interface (1st edition) Shackel publishes "Human Factors and Usability" which Usability Engineering by Jakob Nielsen is John Brooke publishes the System Usability Scale Ame National Standards Institute (ANSI) Methods of automating heretofore UPA changes its name to the User Scientific Management which describes advertisement for a new Frigidaire Journal of Experimental Psychology that "Tutorials for the First-Time Computer 1984 Super Bowl, making the case that by Ben Shneiderman is published. It is now defined usability as a function of efficiency, effectiveness & published. A Practical Guide to Usability Micheal Scriven writes about formative (SUS) after 10 years of use in industry. develops the Common Industry Format for Usability expensive and time consuming usability Experience Professionals Association time and motion studies and methods highlighting usability as one of its describes a mathematical model used to User," which describes usability as more of ease of use sells. in its fifth edition. satisfaction (the ISO 9241 pt 11 standard). Despite many Testing by Joe Dumas & Ginny Redish is and summative evaluations in the WebEx is founded in California and goes on to Test Reports (CIF) studies using software and crowdsourcing (UXPA). for improving industrial efficiency. features. predict the time it takes to move to a a formative than summative activity. They proposed extensions, we still think of usability in terms of published. education literature as applied to Smith and Moser publish 997 guidelines for The Questionnaire For User Interaction develop screen sharing and conferencing software are published. Sauro and Lewis publish the first book on target based on its size and distance student learning and assessment. suggested observing about five to six users "Designing User Interface Software." Satisfaction (QUIS) is published based on these three aspects. Publication of the Software Usability (which became known as Fitts' Law). that will be used in moderated remote usability the statistical analysis of usability data: These terms would later be applied to using the software reveals most of the the work at Ben Shneiderman's HCI lab at Jakob Nielsen Rolf Molich publish the seminal paper "Heuristic Measurement Inventory(SUMI) testing. Quantifying the User Experience: Practical different types of usability evaluations. problems in a usability test. the University of Maryland. Evaluation of User Interfaces," in which they describe this questionnaire by Jurek Kirakowski at the Statistics for User Research. influential discount usability method. University of Cork. Robert Virzi details three experiments at the Human Factors A listserve dedicated to usability is started and Ergonomics Society Conference replicating earlier work by Tharon Howard and continues to be a from Nielsen using the binomial formula for deriving sample popular discussion outlet to this day. sizes for usability studies. ill