Understanding the Net Promoter Score

shared by Ambassador on Jan 17, 2013 in Business

Understanding the Net Promoter Score

shared by Ambassador on Jan 17, 2013 in Business

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The Net Promoter Score is one of the most recognized customer loyalty metrics, based on the question "On a scale from 0 to 10, how likely are you to refer a friend?"
Tags: referrals
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Category: Business

Publisher:

Jeff Epstein
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