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"Talk To Me" An Assessment of The Call Center Versus Social Media For Customer Care

shared by WpromoteInc on Feb 20, 2013 in Business

"Talk To Me" An Assessment of The Call Center Versus Social Media For Customer Care

shared by WpromoteInc on Feb 20, 2013 in Business

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A study conducted by American Express concluded that 1 in 5 people have at some point used social media to voice their customer service needs to a brand . However, another study concluded that over 90...
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