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Set OpenScape Contact Center simplifies customer service
10 Key Findings About Customer Service – Interactive Intelligence
The 'Real' Contact Centre Challenges According To You
Multichannel Mix: What's the right mix for you?
Key Contact Center Trends for 2013 – Interactive Intelligence
Making the Business Case for Moving your Contact Center to the Cloud – Interactive Intelligence
Key Contact Center Trends and Priorities for 2013 - Interactive Intelligence
Are Contact Centers Doing it Right? – Customers’ Perspective
Infographic: Create Greater Happiness in Your Contact Center