The State of APM

The State of APM Application Performance Management Proves to be a Huge Contributor to IT Success. The Good News? Even More Gains on the Horizon! Who Owns APM? IT Operations dominates... ...but most organizations share APM ownership among several teams IIT Operations (43%) Application Support (24%) Application Development (20%) Database Administration (13%) Organizations are mostly satisfied with their APM toolset I Extremely Satisfied or Satisfied (75%) Unsatisfied or Extremely Unsatisfied (25%) But, there is room for improvement... Organizations that Experience 43% significant Problems at Least Once a Week Mission-critical applications experience serious performance issues: 43% experience problems at least once a week 10 20 40 50 Once a Month Once Every Other Week Several Times a Week Once a Week Once a Day APM Spend, Priorities & Selection Revenue Applications receive the lion's share of APM spend TOP APPLICATIONS FOR APM SPEND #1 CRM is critical to all organizations #2 #3 10 20 30 40 50 CRM Order Management eCommerce Performance Measurement and Impact are Top Priorities TOP REASONS FOR APM SPEND %23 5 10 15 20 25 30 35 40 Reduce Risks Due to Poor App Performance Measure & Analyze Performance Increase Performance for End Users APM Technology: How Do You Make Your Selection? Fast & Easy to Deploy gets APM vendors a good seat at the table IT cannot afford to spend too much on implementation. Nor can they afford a slow down in overall performance. Take care of those issues and vendors seal the deal with TCO and ease of use. 70 65 TOP CRITERIA FOR CHOOSING APM 60 50 40 20 10 Criteria Ease of Integration Performance TCO Ease of Use Implementing APM Multi-technology approach: It's the reality today. But end-to-end APM is the gold standard. Organizations that have implemented end-to-end APM 40% 75 WHAT ORGANIZATIONS USE 80 70 60 50 43 40 30 20 10 Tools Several APM Tools A End-User Experience Monitoring Tool End-to-End APM Tool Most IT Organizations rely on several technologies, complemented with internally-built tools.. 70 60 50 40 30 20 10 APM Tool Several layer-specific commercial solutions I Internally built tools Integrated, end-to-end commercial solution Monitoring Tools are catching up, but the End-User is still the source for reporting most issues to IT... O 10 20 30 40 50 60 70 80 90 Alerted via IT Service Desk ticket Alerted via IT Service Desk call/email Alerted via Infrastructure Monitoring Tool Alert Alerted via Application Monitoring Tool Alert 74% OF IT ORGANIZATIONS FIND IT 'DIFFICULT or 'EXTREMELY DIFFICULT TO CORRELATE DATA FROM DIFFERENT MONITORING TOOLS USED TO DIAGNOSE & REMEDIATE PROBLEMS 21% 70% Difficult 4% 4% Extremely Easy Extremely Difficult Easy germain SOFTWARE SOURCE: APM Industry survey conducted Sept 2013 by Germain Software www.germainsoftware.com Ranking Ranking %23 %233 %232 # 1