A Server’s Survival Guide for a Restaurant on Mother’s Day

A Server's Survival Guide for a Restaurant on- Mother's Day ...or what you really want to say to those customers. The customer What you should say What you shouldn't say says/does Sorry, but we've been booked for weeks. What do you mean you don't have any more reservations!?! You really thought you could call the night before the busiest day of the year and get a table!?! Since you won't seat us, can we at least order food? Because Unfortunately, we can't serve food in the waiting area. There's a McDonalds down the street. my mother is going to faint! How can it be a 2 hour wait!?! It's a very busy day. Amateur! There's this thing called reservations. Not like Mother's Day is a surprise! I'm still going to put your order in afterI deliver your drinks. Because we waited Ok, let's start with your drink order! two-hours, we already know what we want to eat. Since you're working, you must not have kids. a. No, I don't have children. b. Yes, I do, but l'll see them later. Whether or not I have kids, I still have a mother... Can we have some Only if you promise to clean up the mess. But, of course! crackers for junior? Any of these: Miss! Did your mother teach you to be that rude? How can I help? Sir! Oh you! Or some variation. And the ultimate favs waving or snapping. Is our food ready yet? Maybe you should have ordered an Let me go check! appetizer, because food orders for 5+tops are sloooow. We need your child to remain seated, so no one accidently bumps into them. Wheeeeeeeeeee! Unruly children will be sold to gypsies. (while running around) Don't worry I tip well. Great! Sure you do... Can we split my mother's bill between these 3 cards? Sure! Are you serious? Why did you add an 18% tip? Please don't let the It is company policy and written on the menus. door hit you on the way out. What if I don't think you earned 18%? Why don't we say any of these things? Our mothers taught us, if you don't have anything nice to say, don't say anything at all. Happy Mother's Day, Mom! f /learn2serve learn2 serve y /learn2serve 6 www.learn2serve.com/blog/ a trademark of 360training.com