Public service online
PUBLIC SERVICES ONLINE "Digital by default, or by detour' Towards a new generation of eGovernment services WHY? HOW? WHAT? Towards cheaper, better and faster services through Addressing collaboration, commonality and transparency The eGovernment Benchmark offers comparison and insight on 3 inter-related areas eGovernment Transformation is required to achieve a new 'outside-in' model and vital to achieve a new generation of eGovernment services. It requires collaboration across government domains (joined up) to establish common building blocks that all public service providers can use consistently. Transparency is unmistakably part of that transformation: to demonstrate how public administrations operate and function as ONLINE TRANSACTIONS ARE CHEAPER DEMAND-SIDE CITIZEN SURVEY Online transactions are twice as cheap The survey reached 28,000 internet-using compared to transactions via citizens across 32 EU countries, exploring 27 questions, and 19 most common telephone and 3,5 times cheaper compared to well as to empower cițizens to access and control their own data. citizen services. This provides a picture with 95% confidence (relevancy) of the views of the 600 million European citizens. face-to-face transacțions. USING TECHNOLOGY FACE-TO-FACE LIFE EVENT SERVICE PROVISION TO REALIZE A NEW, FASTER GENERATION OF E-SERVICES TELEPHONE • Key enablers enable eGovernment • 'once-only' registration ONLINE BUSINESS START LOSING AND UP AND EARLY OPERATIONS STUDYING and use of authentic FINDING A JOB sources to deliver services electronically or even automatically • Data on 15 to 30 specific services per life event, in 32 countries resulting in eGovernment • Using data consistently 100.000+ data points BETTER SERVICES ARE DESIGNED AROUND Services and securely across • New life events will be added in 2013 USER NEEDS public agencies • Big data analytics • Available online, both for nationals and foreigners • Easily usable • Time saving & flexible • Personalised AVAILABILITY OF KEY IT ENABLERS • elD • Authențic sources • eDocuments 3. • Single Sign On • Interaction through social media • eSafe www.FLOYDWORX.COM
Public service online
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