A Practical Service Map for UX Designers

A A Practical Service Map for UX Designers by Jonathan Lupo 9 @userexperience Research i Planning Design O Development / Validation * Integration Roadmap Strategy & Product Definition Business Consulting Experience Design Experience Development Experience Validation Experience Integration Stakeholder Competitive Analysis In-porson, Usability Test Remote, Moderated Content Sprint Planning Design Integration Sketch- Style Tiles UI Dovolopment Usability Test Development Interviews Boarding ... Digital Roadmap MVP Definition KPL Benchmarking Remote, Un-Moderated Usability Test QA Test Visual Design Comps Experience Prototype Breakpoint Identification Planning Heuristic Content Analysis Inventory Design Checklist for Multi-Device Experience Development User Needs Assessment Experience Strategy Experience Documentation Contextual Quant Creative Content Interaction Styleguide Inquiry Survey Brief Strategy Design V Make front-end developers part of the Design team. AA V Design responsively (RWD) for broader reach. Design native apps to take advantage of device features. Mental Models Iterate on evolving prototype, not documentation. Transform "waterfall" processes into sprint-based methodology. xDesign Document / Adopt "Test and Optimize" mindset and approach to Digital. Behavioral Personas User Journey Map Information Architecture V Separate content from presentation layer, to prep for "Content Ubiquity". m---E ....