Online Dispute Resolution in North America

North American Data ODR - Onlie Dispute Resolution 78% Technology Assisted Dispute Resolution Since the mid-1990s, tools and services for resolving disputes online have emerged to address conflicts that happen in the ever growing number of online transactions and relationships we participate in of North Americans have Internet Access ४४४४४४४४४४ }৪ ४४४४४ 27 ODR 57 ODR Providers Providers 2004 Riding on the Internet Bubble of the late 1990s, 57 distinct ODR Providers were based in North American in 2004 2012 A new survey* in 2012 identified only 27 distinct ODR service providers still active. Core Online Service Offerings Mediation Available Online Arbitration Negotiation 0 2 4 6 8 10 12 14 Language Offerings - Multilingual (33.3%) English only (66.7%)- Resolving Conflicts at a Distance via Text Phone Video Text-based The use of phones for communication, via forms, chat or email is most common case intake and conciliation by neutrals Surprisingly, despite advances in tech, video conferencing is not yet also common commonly used New Trend: Individual ODR Practitioners As technological barriers decrease, we are seeing more individual ADR practitioners offering mediation services online as part or all of what they do. Infographic by Bill Warters based on data from *"ODR in North America" by Arthur Pearlstein, Bryan Hanson and Noam Ebner, appearing in Online Dispute Resolution: Theory and Practice (2012, Eleven Intl Publishing). North American internet access data from internetworldstats.com Piktochor