The Omnichannel Customer Experience Revolution Checklist for Companies

THE CUSTOMER-CENTRIC COMPANY REVOLUTION The ultimate checklist to stay competitive in the new era CUSTOMER FOCUS 2.0 shifting the focus: Product/service Individual, reinventing personalized, proactive, targeted customer interactions in the 24/7 'bricks to clicks' age ENHANCED, GENUINE CUSTOMER EXPERIENCE Unexpected elements humanizing remote interactions: 'Face-to-face' through video communication or mobile chat Directly to the custómer's couch TRIGGERS AT THE RIGHT TIME, IN THE RIGHT WAY Optimizing the personal purchase journey by real-time support Targeted offers BONDING UPLIFT IN SALES NOT BEING AFRAID OF DISRUPTIVE TECHNOLOGIES Insufficient traditional contact New approaches: e.g. omnichannel synergies, synchronized communications, predictive profiling and marketing solutions PARTNERING UP WITH INNOVATORS OUTSIDE THE NORM Looking beyond 'safe choice' big players, being receptive to progressive start-up software providers THINK OUTSIDE THE BOX QUICKER, CHEAPER, FLEXIBLE SOLUTIONS Embracing scalable, ever-accessible models: e.g. Cloud, SaaS. 85% 85% of software like CRM by 2025 CONNECTING THE DOTS Systematically leveraging the intelligence generated by advanced tracking and analytics solutions, evaluating interdependencies between all customer contact points, offline and online. MOTTO: LEARN OR LOSE, Based on: European Commission (2014): Customer Experience - Enhanced Customer Support report Learn more at whisbi.com