Tackle Conflict in Any Setting

- ...... .... --.......--...... TACKLE CONFLICT IN ANY SETTING ..... .. . Conflict is all around us. Knowing your approach to conflict and when to use it can help you reach your desired results. Select the description I prefer it if others take the lead when solving a problem. I do not like unnecessary tension and will do what I can to avoid these types of situations. that best fits you and then follow the path to discover your approach. I like to find a solution somewhere in the middle. I realize that I might have to sacrifice some of my points in order to gain others. I try to focus on what we both agree on as opposed to our disagreements. I will solicit the advice of my peers to help solve a problem. I often try to find solutions to my counterpart's problems, as well as my own. I like to address all concerns immediately in order to promptly resolve them. I take a strong stance when conveying my views. I then support my position with clear logic and benefits in hopes to change my opponent's perspective. At times, I will concede some of my viewpoints if it will help maintain a beneficial relationship with the other party and not hurt the person's feelings. AVOIDANCE COLLABORATION COMPETITIVE ACCOMMODATING COMPROMISING You're... An Avoider A Compromiser You dislike direct conflict or confrontation. With this approach, you may seek to thwart the other party through passive-aggressive You like to meet in the middle. You can resolve a conflict quickly but can disproportionately reward the pa party with the more extreme position. tactics Perfect to use When parties have to come to an e ........................ Perfect to use - If an issue is inconsequential When you have a limited power of influence agreement quickly To achieve aims whose importance is not a top priority When two egually strong parties have mutually exclusive objectives If the cons of confrontation outweigh the pros When a higher level of perspective is needed before taking action ***** - ...... Potential Pitfalls A lack of communication and Potential Pitfalls - Using it as a temporary solution to put off the resolution of major disputes and issues · A perception of betraying values, which can lead to a lack of trust Information-gathering Taking no action may lead to an undesirable outcome Tensions may be aggravated An Accommodator A Collaborator You value your relationships with other parties. You seek to gain favor by giving in to demands in the hopes You like to work together to get as many needs met as possible on both sides, which solves conflicts in the of getting what you want later. short term and can also build a Perfect to use To cede ground on an issue that is more important to the other side as a positive gesture To build goodwill you can use to get other concessions that are more important to you When you realize that your position is inferior or that you are going to lose foundation of trust for the future. ............. Perfect to use • To improve a difficult relationship by working through issues • When both parties have issues that they feel are too vital to compromise on • To create a win/win solution that incorporates ideas and perspectives from all sides To gain consensus on an issue involving diferent perspectives of the problem Potential Pitfalls Losing power to influence outcomes Others may lgnore your ideas and contributions ...... . Potential Pitfalls Wasting time on unimportant issues • One party taking advantage of the other A Competitor You're not afraid to take an aggressive approach. You use your power and advantages to pursue ar goals, even when it negatively impacts others. Winning in the short term may be valued more highly than long-term gains. ............................... Creighton Perfect to use • When you have to move quickly · As a method of defense in competitive situations • When the best interests of your organization are at stake UNIVERSI TY .................... . Offering a Potential Pitfalls · A lack of give-and-take • Limited opportunities to learn or get different perspectives from the other party MASTER'S GRADUATE CERTIFICATE ........... in ............. Negotiation and Dispute Resolution *****......... on Campus or Online. Online.Creighton.edu .............