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The Most Socially Devoted Industries on Twitter
You Have to Wait Longer for a Reponse on TwitterIt´s taking longer for brands to respond to the questions they receive on Twitter. As you can see in the infographic below, it took them 5.6 hours in... Q2, 5.1 in Q3, and towards the end of the year, it took them an average 6 hours to respond. One explanation for this is the increasing number of questions that are posted onto Twitter. Now that brands are more aware of the importance of customer care through social media, they may want to consider investing the resources to match the demand!
Rank: 1615 of 5120 in Social Media
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