Managing workplace conflict

0 00 0 e 00 00 00 0 0 0 0 0 MANAGING WORKPLACE CONFLICT 00 MOSTBUSINESSES ARENOW AWARE OF THE DAMAGE THAT WORKPLACE CONFLICTCANCAUSEINTERMSOF EMPLOYEE AND ORGANISATIONAL PERFORMANCE.MANY COMPANIES NOWHAVE PROCEDURESTO COVER COMPLAINTS, DISPUTES, GRIEVANCES AND STRESS.HOWEVER, IS IT MORE A CASE OF THEM TALKING THE TALK RATHER THANIMPROVING THEIR ABILITY TODEAL WITH WORKPLACE CONFLICT? 00 : : : : : :: : : : : : : : . Here are the factors that should be addressed to ensure managers have the skills to mend working relationships and improve the working environment: that 1 Asa consequence it's important that managers NO DISPUTE CAN BERESOLVED WITHOUT THE AFFECTED PEOPLE TALKING TO EACH OTHER. THE MORE INFORMATION THAT MANAGERS ANDEMPLOYEES SHARE WITH EACH OTHER ABOUTPROBLEMS OR RELATIONSHIPDIFFICULTIES, THEEASIER IT IS TO FIND A SOLUTION THAT WORKS FOR EVERYONE. their encourage staff to open up and be honest : : : : : :: : : : : : : : : : : : : MANYPROBLEMS DEVELOPBECAUSEPEOPLE BECOME ANGRY, FRUSTRATEDOR UPSET. WHENNEGATIVE EMOTIONSCOME INTO PLAY, THOSE AFFECTED ARELESSLIKELY TOLISTEN ORBE ABLE TO SEE ANY HOPEOF THINGS GETTING BETTER. When managers lead the way by being calm and logical others will follow suit *: : : *: :: : * **: : :: :: :: :: :: :::: ::: : ::: 3 EVEN MEMBERS OF EFFECTIVE TEAMS HAVE THEIR OWN MOTIVATIONS AND INTERESTS. WHEN A DISPUTE ARISES, THESE TRAITS COME TO THE FORE AND EACH PERSON INVOLVED BECOMES ENTRENCHED IN THEIR OWN WAY Understanding those individual OF THINKING, motivations will help managers to tind commonality within them and to find ways of working that will some of the needs of everyone involved. : : :: : : :: : :: :: :: :: :: :: :: :: : 4 TALKING OPENLY ABOUT WORKPLACE CONFLICT HELPS EMPLOYEES TO UNDERSTAND THAT IT S ANINEVITABLE PART OF WORKING LIFE. BY INFORMING THEM THAT THEY HAVE THE POWER TO MINIMISE THE IMPACTOF THOSE PROBLEMS. managers can. develop a preventative culture rather than a reactive Dne. =: :: :: :: : :: :: :: :: :: : : : : :: : :: :: : :::: ::::::: :: :: ::::: :: : } : : : :: :: :: :::**: : 188 : *:: :: ::**: :::*:: ::::*:: : : : : : : :: : : : : : 8: : : : : : : : : : : : :: *::::: : : : : :::: : : :: :: :: : : : :: :::*:: : ::::: :::*:: :: 1: : : : : :**:: : : : : : : ::***: ::