When it comes to customer service, there are many formulas the companies try in order to ensure customer satisfaction. www.desk.com has created an infographic entitled “The Key Trends Facing Custome...
r Service Organizations”, detailing the results of a study focused on customer service, and gives you the details you need in order to make every customer happy.
In order to fully understand these statistics, mouse over the graph that you’re looking at in order to get more in-depth information. The first task we discover in this infographic is the personalized customer service interactions. This includes how important customers see factors like resolution on the first contact, quality of contact, and customer satisfaction. We move on to subjects like response times, and attempts at resolutions.
This infographic also goes over the corporate side of customer service, such as common barriers for customer support teams and managers, and the importance of customer service software and tools to the average service agent.
Additionally, we see a poll from service agents weighing in on what they believe are keys to the perfect customer service experience. The results may surprise you.
When we look into the future on this infographic, two subjects stand out: automation, and help desks, and how they can help improve the customer service experience.
Feel free to like, share, and comment on this infographic from www.desk.com entitled “The Key Trends Facing Customer Service Organizations”.
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