Transcribed

A Journey From A Bad KPI To An Excellent Strategy

Start with an analysis of the reasons of the 83 problem. Track metrics, Map results numerical to show a From a diagnosis to an action plan with KPIS values for these connection key points. between factors. Source: www.bscdesigner.com Find key points 4 3 Formulate that will tell if a these factors hypothesis actually works. as actionable objectives.

A Journey From A Bad KPI To An Excellent Strategy

shared by belliott on Mar 10

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When I face a business challenge I'm trying to see the root of the problem. Having a quick-fix solution is fine, but what if a quick-fix solution is not possible unless fundamental issues are resolve... d. I see this often with KPIs. People ask to help with KPIs for this or for that, but the problem that they actually experience is a fundamental one - they have a vague strategy that is hard to follow. Recently I had a conversation with Pablo, one of our Spain-based customers. His company is a leading national manufacturer and his question was about a KPI to help with the poor performance of their business. Our dialog was really insightful for both of us. Pablo sorted out things about strategy and KPIs; I was able to trace verbally the problem of a bad KPI back to its root - a poorly formulated strategy. The result is not an article, but a dialog between me and Pablo. Together we completed a journey from a pointless KPI request to ideas about formulating a better strategy.

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BSC Designer

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BSC Designer