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ITIL: The Basics

ITIL The Basics ITIL History ITIL was developed at the end of the 1980's by the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain. The reason for commissioning the CCTA was a lack of quality of the IT the Briti procured by Government, so that a method had to be found to achieve better quality and simultaneously decrease their costs. services The objective was to develop effective and efficient methods for the provision of IT Services - in other words a catalogue of for the best practices IT organization, which today is known as ITIL What is ITIL? The essence of the methods is to make IT services explicit and strictly focused on client needs. This is combined with clearly defined responsibilities for service provision within the IT organization, and effectively designed IT processes. As a result, the IT organization concentrates on the services required by the customer side, rather than being focused on technologies. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL Processes In ITIL 2011 the ITIL processes are grouped into stages: Service Strategy Service Design Service Transition PROCESS Service Operation Continual Service Improvement ............................... ITIL Implementation An ITIL implementation project is structured in several phases, which each build upon the results of the previous project steps: Step 1: ITIL Project Preparation Step 2: Definition of the IT Service Structure Step 3: Selection of ITIL Roles and Role Owners Step 4: Analysis of As-ls Processes: ITIL- Assessment Step 5: Definition of the To-Be Process Structure Step 6: Definition of Process Interfaces Step 7: Establishing Process Control Step 8: Designing the Processes in Detail Step 9: Selection and Implementation of Application Systems Step 10: ITIL Process Implementation and Training Designed by: www.sysop.co.uk

ITIL: The Basics

shared by jade5sparks on Apr 04
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We take you through the basics of ITIL - what this IT process is and how it can be implemented. ITIL was brought in to help provide IT services to customers. This is sponsored by www.sysop.co.uk who ...

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SYSOP

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jade5sparks

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Computers
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