Interactive Intelligence 20th Anniversary Timeline

INTERACTIVE INTELLIGENCE 20th Anniversary: The Road to Success INTERACTIVE INTELLIGENCE 1994 - 2014 2,066 Employees on day 1 Employees on day 180 Employees on 20th Anniversary Product Innovation Timeline 1994 </> 1994 |100k lines of code written All-in-one platform offering 1997 1st PBX, ACD, IVR and presence 1998 Quality monitoring 1999 Skills-based routing of calls, chats, emails (MMQ) 1st Founded in a three-room office. Knowledge base 2014 2000 Predictive dialing 2001 Speech-enabled IVR SIP-architected IP 2002 1st contact center suite Today, the Interactive Intelligence world headquarters encompasses a north-side Indianapolis, Indiana campus occupying nearly 300,000 square feet and spanning four buildings. 45+ offices in 20 countries. 2003 All-software IP PBX 2004 2005 Screen recording 2006 Workforce management SIP-based 1st predictive dialing SIP-based 1st multi-site routing 2007 1997 Microsoft Lync integration 2008 Automated post-call customer satisfaction surveys 2009 Content Management 1st customer 4 resellers Insurance solution 2014 Communications-based 2010 1st process automation 2011 Debt Collection solution 6,000+ customer deployments WAwReal-time speech analytics 2012 Mobile customer service 2013 Caas Small Center 350 resellers 2014 </> YAwards |10M+ lines of code written CRM Magazine's 2014 Service Leader Mashable's 2014 Seven Best Tech Companies to Work For Network World's 2014 Fave Raves PureCloud 1st Gartner's 2014 Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure Frost & Sullivan's 2014 Company of the Year, Contact Center Systems, North America Software Magazine's 2014 Global Top 500 Software and Services Companies 2. IP COMMUNICATIONS