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Intelligent Agent Desktop
MPL intelligentDesktop has been developed to reduce complexity in the contact centre and enable the organisations to offer a seamless multi-channel experience. As businesses add new channels such as c... hat, mobile email or social, so complexity in customer services increases. The impact is that instead of the expected gain in customer satisfaction, agents frustrated with the myriad of legacy systems, databases and departmental data which they need to respond and customer become frustrated at the lack of rapid personalised service. There is a better way: intelligentDesktop offers a complete unified solution.
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