Insurance Telematics

INSURANCE TELEMATICS A CUSTOMER JOURNEY MAP BY DOLPHIN G THE BENEFITS FOR INSURERS FOR INSURANCE CUSTOMERS Reduce customer Better rates for safe drivers acquisition costs Reduce claims costs and frgud Reduced risk and better assistance Increase customer life-time-value IE Fringe benefits FOR BOTH ENHANCED CUSTOMER EXPERIENCE CUSTOMER ACQUISITION Insurance companies want low-risk customers. Insurance customers want low insurance premiums. FOR INSURERS FOR DRIVERS ***** ***** ***** Get early access to potential clients and learn more about their actual risk. This helps to reduce customer acquisition costs and select Have the opportunity to learn about their driving style and how to improve (e.g. avoiding short trips) in order to get better pricing. better drivers. ***** Insurers can offer free-of-charge tools for potential customers to measure their driving behavior with their existing vehicle and voluntarily share their score with the insurer. Good scoring gets customer better rates. Driving information can contain type of roads used, days and times, acceleration and braking, number of trips, and more. Drivers receive feedback on their smartphone or online. PROPOSITION AND SERVICES Insurance companies want fewer incidents and claims. $8 Good customers don't want to subsidize bad drivers. FOR INSURERS FOR DRIVERS Take advantage of self selection, reduce fraud, improve claims management, improve loss ratio, and differentiate from their competitors. Get a better deal and additional services. 2 USAGE BASED INSURANCE / PAY HOW YOU DRIVE Insurers can use telematic tools to measure the driving behavior of their clients. Parameters like type of roads used, days and times, acceleration and braking, number of trips, etc., account for the premium. Customers receive feedback on their smartphone or online. ATIC CRASH NOTIFICA In case of an accident a call center is informed automatically and can send first responders to the scene. This reduces potential subsequent damages and can save lives. A crash report can help to prove the course of events. STOLEN VEHICLE TRACKING Authorities can be led to the location of stolen vehicles. SMART ASSISTANCE SOS Instead of looking for phone and policy numbers when customers need to talk to their insurance or assistance services (e.g. when they need roadside assistance or have locked themselves out of their home), customers can get in touch at the push of a button on their smartphone. Their location is transmitted as well to enhance efficiency and the customer experience. KASKO ON DEMAND* Instead of paying for comprehensive insurance 365 days a year, customers only pay a basic fee and activate the service on demand (e.g. activate theft-insurance only for holidays, etc.) via their smartphone. 25 ACTIVATE *europe only RETENTION Insurance companies want to reduce their customer Insurance customers want a "daily partner" instead of an "opponent" when reporting a claim. churn rate. FOR INSURERS FOR DRIVERS Insurers prevent harm, increase customer loyalty, and make their customer become their advocate. Drivers receive incentives. SMART WARNING Insurers can interact with their customers when there is imminent danger (e.g. the customer can be cautioned if there is black ice and offer the customer a train ticket or a voucher for a cab if they leave their car parked). DRIVING CERTIFICATE Certipicate When a customer decides to sell her vehicle, the insurer can issue a "Driving Certificate" stating the actual use (e.g. miles driven, no accidents, usage on type of road, etc.). This may increase the value of the vehicle and give the new buyer assurance of the deal. *** THE TECHNOLOGY PROFESSIONAL INSTALLED DEVICE SELF INSTALLED DEVICE SMART PHONE This device will be mounted by a trained professional. The installation is hidden and Smartphones can be used for insurance telematics services. Such devices can be installed by the customer himself and therefore no installation costs No hardware or installation is therefore totally invisible. occur. Works stand-alone or in needed but services may be combination with a smartphone. limited, BROUGHT TO YOU BY: dolphin ...... ..................: ....