Infographic on Hiring Right people

INCREASE YOUR ODDS OF HIRING THE RIGHT PEOPLE LAS VEGAS! ATLANTIC CITY! MONTE CARLO! CONTACT CENTER? THE FIRST THREE ARE PLACES WHERE YOU TAKE YOUR CHANCES AND HOPE YOU WIN BIG. A CONTACT CENTER IS NOT THE PLACE TO GAMBLE ON HIRING THE BEST EMPLOYEES. INCREASE YOUR ODDS OF WINNING A LOYAL AND PRODUCTIVE CALL CENTER STAFF BY PUTTING THESE STRATEGIES TO WORK TO YOUR FINANCIAL ADVANTAGE. 6. STEPS TO HIRING THE RIGHT PEOPLE Give the organization a competitive, sustainable advantage by developing a proven process to find, hire and retain the best employees. The call to action message to potential candidates Welcome them into the organization Test them to see if they "can" and "will" do the job Identify who to recruit Filter the Close the "sale" on hiring a new employee candidate pool THE FIVE HIRING CAPABILITIES NEEDED FOR SUCCESS Show how staffing programs and processes impact quality of hire and profitability. Establish what level of recruiting and staffing activities are generated by an investment in money and time. AGILITY •... Establish incentives for the entire staffing chain to improve performance of the staffing process. Quick response to supply and demand changes in: • Labor Market • Labor Pool • Organization Adjust the recruiting and staffing process design to accommodate market changes. THE SIX STEPS TO HIRING THE RIGHT PEOPLE THE FIVE HIRING CAPABILITIES NEEDED FOR SUCCESS = BIG SAVINGS Following these Six Steps and adding these Five Capabilities will lead to significant financial value. How often has HR been able to discuss creating financial value for the organization? WHAT RESULTS CAN BE ACHIEVED? O TO 90 DAY ATTRITION IMPROVEMENT: 15.6% IN YEAR 1 32.2% IN YEAR 2 EXAMPLES: QUALITY OF HIRE IMPROVEMENT COST PER HIRE 51 SECOND REDUCTION IN AHT (15.6% REDUCTION) REDUCTION FROM $1,100 TO $700 PER HIRE 8% IMPROVEMENT IN CUSTOMER SATISFACTION $111 MORE COLLECTED PER HOUR (15.4% IMPROVEMENT) RATINGS YOU DON'T NEED LUCK WHEN YOU STACK YOUR DECK WITH A CANDIDATE FOCUSED, STRUCTURED, DATA-DRIVEN HIRING PROCESS. FurstPerson. INCREASE YOUR ODDS OF HIRING THE RIGHT PEOPLE LAS VEGAS! ATLANTIC CITY! MONTE CARLO! CONTACT CENTER? THE FIRST THREE ARE PLACES WHERE YOU TAKE YOUR CHANCES AND HOPE YOU WIN BIG. A CONTACT CENTER IS NOT THE PLACE TO GAMBLE ON HIRING THE BEST EMPLOYEES. INCREASE YOUR ODDS OF WINNING A LOYAL AND PRODUCTIVE CALL CENTER STAFF BY PUTTING THESE STRATEGIES TO WORK TO YOUR FINANCIAL ADVANTAGE. 6. STEPS TO HIRING THE RIGHT PEOPLE Give the organization a competitive, sustainable advantage by developing a proven process to find, hire and retain the best employees. The call to action message to potential candidates Welcome them into the organization Test them to see if they "can" and "will" do the job Identify who to recruit Filter the Close the "sale" on hiring a new employee candidate pool THE FIVE HIRING CAPABILITIES NEEDED FOR SUCCESS Show how staffing programs and processes impact quality of hire and profitability. Establish what level of recruiting and staffing activities are generated by an investment in money and time. AGILITY •... Establish incentives for the entire staffing chain to improve performance of the staffing process. Quick response to supply and demand changes in: • Labor Market • Labor Pool • Organization Adjust the recruiting and staffing process design to accommodate market changes. THE SIX STEPS TO HIRING THE RIGHT PEOPLE THE FIVE HIRING CAPABILITIES NEEDED FOR SUCCESS = BIG SAVINGS Following these Six Steps and adding these Five Capabilities will lead to significant financial value. How often has HR been able to discuss creating financial value for the organization? WHAT RESULTS CAN BE ACHIEVED? O TO 90 DAY ATTRITION IMPROVEMENT: 15.6% IN YEAR 1 32.2% IN YEAR 2 EXAMPLES: QUALITY OF HIRE IMPROVEMENT COST PER HIRE 51 SECOND REDUCTION IN AHT (15.6% REDUCTION) REDUCTION FROM $1,100 TO $700 PER HIRE 8% IMPROVEMENT IN CUSTOMER SATISFACTION $111 MORE COLLECTED PER HOUR (15.4% IMPROVEMENT) RATINGS YOU DON'T NEED LUCK WHEN YOU STACK YOUR DECK WITH A CANDIDATE FOCUSED, STRUCTURED, DATA-DRIVEN HIRING PROCESS. FurstPerson.