Ignore Technology Performance and Small Issues Become Monster Problems

IGNORE TECHNOLOGY PERFORMANCE AND SMALL ISSUES BECOME MONSTER PROB LEMS. BUSINESSES ARE FAILING TO IDENTIFY, MEASURE AND EFFECTIVELY ATTACK TECHNOLOGY PERFORMANCE ISSUES TAKE IT FROM 300+ GLOBAL COMPANY EXECUTIVES THE GROWING ISSUES 48% 75% 81% REPORT DAILY TECH PERFORMANCE ISSUES SAY THE FREQUENCY OF FAILURES IS CONTINUING OR INCREASING SAY THE SAME MAJOR FAILURE HAS OCCURRED MULTIPLE TIMES WHAT'S THE USUAL PLAN OF ATTACK? RADE SHORT-TERM UPGRADES AND BAND-AID APPROACHES SUCH AS CONSULTANTS FAIL TO FIX THE PROBLEM. 90% OF EXECUTIVES MADE AN ADDITIONAL INVESTMENT IN IT. TO RESOLVE A TECH ISSUE. WHEN TECH FAILS, EVERYONE SUFFERS EACH #TECHFAIL COSTS $10.8M • LOST PRODUCTIVITY • WASTED PRODUCT • DISSATISFIED CUSTOMERS 34% 41% 69% SAID IT SAID IT COST SAID IMPACTED CUSTOMER SERVICE ADDITIONAL SALES STAFF AND RESOURCES WAS AFFECTED STOP REACTING AND START PREDICTING GET I.T. AND THE BUSINESS IN SYNC ON TECHNOLOGY PERFORMANCE MEASURE THE BUSINESS IMPACT USE TOOLS TO HELP FIND AND FIX THE ROOT CAUSE ONLY A TECHNOLOGY PERFORMANCE STRATEGY CAN PREVENT MONSTER PROBLEMS. READ THE FULL STUDY AT COMPUWARE.COM/TECHFAIL LEARN HOW TO BUILD A TECHNOLOGY PERFORMANCE STRATEGY AT COMPUWARE.COM/NEWNORMAL Survey conducted by intellitrends. Sponsored by Compuware THE TEDOa PEargANE DOMPAY O000 Examining Technology Performance is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Source: Measuring the Business Impact of Technology Performance Study www.compuware.com/techfail